Review Time
Absolutely the same happened to me as to other users reporting below. Head of compliance even not answering on LinkedIn and he blocked me . Ceo of the bank didnt answer on LinkedIn . All their Emi seems fraudulent with the 15 days no answers and only saying locked account under review. How can it be under review for 15 days? I think there should be serious reporting to Bank of Lithuania i got my 20 000 eur stucked there even i provided all documents . Send my money back,answer on LinkedIn or my lawyer will take care of this case and will report to National bank of Lithuania . From 5th of Feb locked account and only vague customer support communication of non real names Like AI Francesco etc. Non existing People and only AI answers
They closed my accouny without any given reason and they dont answer my mails. I got onlu automated answer thay they will replay me as soon as possible but its now 2 weeks i have waited. I even cannot close my account because there is some amouny of money and i have no any access to send it away. Very poor customers service and they close account without reason and warning.
I opened an account with them and never used it, yet they charged me 1 euro every month for no reason. Closing the account is impossible until I pay 3 euros for services I never utilized. In my view, this bank is not operating correctly. I hope this helps others.
Their phone line is unreachable, and chat support is nearly non-existent. Last night, two unauthorized purchases were made from my child's card, and the third was blocked. They are not available to resolve this issue, unlike other banks that respond immediately in cases of card fraud.
They host clients like a payment service that deals with gambling sites in Curacao, which are illegal. Just reading your response gives an idea of how you operate. The email you mentioned does not inspire confidence. It's clear from reviews that this isn't acceptable—shame on you.
An effective, collaborative, and reasonably priced payment service. I underwent an account review as required by regulators. I contacted support and explained my issues; unlike others, they were responsive and expedited the review, which was completed in just a few days.
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