Review Time
I submitted an application for a Child Registration Certificate at the service, but I have yet to receive any feedback. My application remains in the 'Validation' stage due to my wife's POC status. Tracking ID: 880022659835
I even filed a complaint and provided the POC. Complaint number: 5646683035.
I kindly urge you to verify her credentials and resolve the remarks to facilitate the issuance of the certificate.
I submitted an application for a Child Registration Certificate but have yet to receive any feedback. My application remains in the 'Validation' stage due to my wife's POC status. I filed a complaint and provided the necessary documents, but I kindly urge the team to verify her credentials and resolve the issue so that the issuance process can continue.
I applied for a NICOP, but my application was initially rejected due to missing information. After filing a complaint on the service's portal, I received a prompt response with a resolution, and my case was forwarded to the appropriate team for further action. The team was very professional and friendly.
The online application does not function properly, and no one answers the phone. Appointments for NICOP are not available online, requiring significant time spent on the computer. On the appointment day, after submitting my application, I was surprised to encounter additional service charges on top of the NICOP fees. We traveled three hours to pay these charges to staff who are already compensated by the government.
This service is one of the worst I've encountered. Renewing a British passport takes only minutes online, while renewing a Nadra card takes several hours. The process is excessively complicated, requiring repeated uploads of fingerprints and photos, often leading to being locked out of the system. It's frustrating and disheartening.
I applied for a renewal through the app and, despite reading many negative reviews, I had a smooth experience. My son's document was set to expire soon, so I decided to submit a renewal application. I learned that I needed to upload my documents first, which I did without any issues. To my surprise, I received the renewed document within a month. I hope there are no issues when we travel soon.
I applied for a Nadra card for my wife in 2023. They took the payment and conducted inquiries, but two years later, there’s still no resolution. Every time I inquire, I'm told it's with the concerned department, only for them to close my complaint without any updates. This has happened multiple times. It's incredibly frustrating and they seem incapable of fulfilling their purpose.
There is absolutely no support available. All provided contact numbers are ineffective, and no one answers the phone or responds to emails. I once managed to get someone on the line, but they were unhelpful and dismissive. It’s incredibly frustrating.
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