Review Time
My shinguards came sooner than expected and in perfect conditions, the team is very professional and cordial, and responded to my smails in no time. Best customer service I have ever experienced and I mean that.
I had a really great experience with Nak Muay Training. The gloves arrived quickly and the delivery was smooth and on time. The quality of the product is excellent and exactly as expected.I also had a small issue on my side with the order, and their customer service was fantastic. They replied very quickly, were extremely helpful and handled everything in a very professional and friendly way.It’s rare to find a company that combines great products with such responsive and supportive customer service. I can highly recommend this shop and will definitely order from them again in the future.
I bought a pair of Muay Thai hand pads. The cost was $115 for the pads and another $45 for FedEx shipping. As others have mentioned, after I received the pads, I received an invoice for $34.40 for import duty/tax from FedEx. Long story short, I ended up having to pay the additional tax. Nak Muay responded to my complaint by noting that customer responsibility for import fees/taxes is listed in their "shipping policy." It is not, however, shown anywhere in the purchase process. Hiding behind the fine print in a shipping policy is deceptive in my book.
Unfortunately item was out of stock but they got back to me prompt and offered a difference size (unfortunately too big) asked for a refund instead and they processed it very quick even though it was over the Christmas period. Excellent customer service. Will definitely use again
After my shipment got lost by courier the first time I contacted the costumer service that provided help and assistance and sent me a replacement that I received only 10.days after the first shipment got lost and the quality and materials are very good . Strongly recommended
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