southwarkleisure.co.uk

2.2
2.2 Based on 13 reviews

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Average Rating

2.2

/
5

13 Reviews

5 Star
21%
4 Star
0%
3 Star
7%
2 Star
14%
1 Star
57%

All Reviews

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Review Time

Pvbt27
Avoid this centre for children's changing and toilet needs

It's best to steer clear of this centre if your children require changing facilities or toilets, as men are permitted to use the women's and girls' changing areas and restrooms. A woman was even banned from the leisure centre for raising concerns about this issue. It's an utterly unacceptable environment!

1
Date of experience: Jan 11, 2026
Samson Scott
Concerns about changing facilities

I strongly advise against taking children to this center for using the changing facilities or restrooms, as men are allowed in the women's and girls' areas. A woman was banned for raising this issue. It's truly unacceptable!

1
Date of experience: Nov 15, 2025
Highly unprofessional front desk

The front desk staff here is the most unprofessional I have ever encountered. They seem unaware of membership policies or how the technology functions.

1
Date of experience: Aug 04, 2025
Iggy Scott
Safety concerns with equipment

The dumbbells in the fitness class are terrible. I can't complete the class with them due to injuries caused by the handles. Other gym members feel the same way. I reported this to the staff, but they said management was informed and nothing will be done. A health and safety intervention is necessary to replace them.

1
Date of experience: May 28, 2025
BroxArcane57
Lack of organization

Kids' swimming lessons at this location are frequently canceled with little notice, leaving parents frustrated after preparing their children. Managers claim there’s nothing they can do. A simple phone call to warn parents would have been helpful. Additionally, the family area cubicles are often cluttered with clothes since no action is taken to encourage locker use. The removal of the café is also disappointing.

2
Date of experience: Mar 15, 2025
Riley
Exceptional service experience

I encountered a wonderfully kind and helpful individual at the leisure center today while registering for a free swim. Even after completing the registration, she showed genuine concern for our well-being. I would appreciate it if someone could forward my feedback to this remarkable staff member. Best regards.

5
Date of experience: Feb 19, 2025
Carlene S.
Misleading upgrades

I used to visit one of my local gyms daily, but I lost motivation after they changed the machines. They called it an upgrade, but the new equipment is geared towards bodybuilders, and the stretching area has been removed. There’s nothing suitable for women or older members now. I've barely gone in the past few months and question why I maintain my membership. Today, I discovered my membership was canceled without explanation, and I'm currently trying to resolve that.

1
Date of experience: Jan 27, 2025
Sharon Long
Proceed with caution

Exercise caution with this gym! They renovated the facility, but essential equipment for beginners is missing. They mislead members about cancellation policies to avoid losing subscriptions. The staff seems uninformed, and management is equally clueless about the equipment. I was told weights would arrive soon, but the timeline keeps extending. The cancellation process is also unnecessarily complicated. This has been my worst gym experience, and I urge others to consider alternatives with better facilities and staff.

1
Date of experience: Nov 24, 2024
Dylan Johnson
Disappointing refurbishment

Today was my first visit after the gym's refurbishment, and while it looks nicer, many useful machines have been removed. The space for stretching has been significantly reduced, which is inconvenient. The gym now feels more suited for bodybuilders rather than individuals seeking to lose weight. Overall, the variety and quantity of equipment have diminished.

1
Date of experience: Nov 17, 2024
Eardwulf Wright
Inefficient booking process

The booking procedures are quite cumbersome, and the staff lacks basic courtesy.

1
Date of experience: Nov 16, 2024

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