Name: nandog.com
Address: Beverly Boulevard 7803, Los Angeles, 90036, United States, Los Angeles, 90036, United States
Telephone: 000000000
Rating: 2.6

Antony B. Guest

5 months ago

Highly Recommend

I ordered a new bed for my old man and wanted something with higher sides. After comparing options, I found the best deal ordering directly through Nandog, so I went ahead. A week later, I realized the bed still hadn’t arrived even though the tracking said it had shipped.When I reached out, the sweetest woman from the company actually called me on the phone. I had asked about a shipping refund, and she explained they had just moved facilities, which caused delays. She was so apologetic and assured me she’d refund the shipping right away.She didn’t have to take the time to call, but that one thoughtful gesture won me over. That quick conversation turned a frustrating situation into a reminder of what great customer service looks like—and earned them a customer for life.Side note - we LOVE the bed and my pup immediately got in it and has been sleeping like a baby!

Date of experience: Sep 30, 2025

Montie Bell Guest

2 years ago

Great service!

I love the product and Tati from customer service was super helpful answering all my questions.

Date of experience: Dec 01, 2023

Samantha Guest

5 years ago

Customer Service Severely Lacking

Coupon didn't work at checkout, emailed multiple times and DM'd multiple times on social media with a few blank responses that it will be taken care of. Absolutely no follow through. Too bad because the products are fun, and we have several now, but will not buy again and cannot recommend.

Date of experience: Sep 12, 2020

Esther Wilson Guest

6 years ago

The bed we had for our pet tipped over…

The bed we had for our pet tipped over and she was unable to get out. I have been reaching out to the company for weeks and NO-ONE has contacted me. I will never in my life buy another product from this company.

Date of experience: Feb 11, 2020

DP42 Guest

6 years ago

Poor Handling of Order + Delivery

Made an order for a few toys which look nice , but ordered because of the one business day delivery.2 days passed never got an email tracking , and then the customer service replied with just , did u get ur order ? Which I haven'tI then received tracking and my order is supposed to arrive April 29. Ordered on April 22. So thats a whole week when they clearly indicated 1 business day.