naylors.com

4.5
4.5 Based on 161 reviews

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Average Rating

4.5

/
5

161 Reviews

5 Star
82%
4 Star
3%
3 Star
2%
2 Star
1%
1 Star
12%

All Reviews

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Review Time

Helen Murphy
Visited the rochdale store today to buy feed. The whole transaction almost happened without the sho

Visited the rochdale store today to buy feed.

The whole transaction almost happened without the shop 'assistant ' speaking to me. The only words she actually spoke to me were to tell me the price of the transaction. No hello, no exchange at all. I then left the shop with a trolley with 3 bags of feed and by this time another member of staff had joined her and neither helped with the door as i struggled to open it with the trolley.
Very disappointed and surprised with the lack of customer care today and i can see no other way of feeding this back.

1
Date of experience: Feb 09, 2026
Mitch
Delivery issues ruin the gift experience

My wife's Christmas gift hasn't arrived even though I ordered it a week ago. They use a very unreliable courier who fails to provide a valid tracking reference. In the future, I will avoid ordering from any of these sellers as they all seem to provide the same poor service. Their low prices come with a cost.

1
Date of experience: Dec 24, 2025
Brynlee
Consistent Quality and Fast Delivery!

I've ordered equestrian and clothing items from the company multiple times. Everything has arrived promptly and in excellent condition. I highly recommend them! I can't speak to the return process since I've never needed it.

5
Date of experience: Dec 14, 2025
FlameSwap54
Exceptional equestrian boots, ideal gift!

These equestrian boots are an exceptional choice, demonstrating excellent quality. I bought them as a holiday gift for my daughter, and I believe she will adore them. The order was processed efficiently, with fast tracked delivery and secure packaging. Overall, I am very pleased—thank you!

5
Date of experience: Dec 04, 2025
Georgiana H.
Excellent customer care

Excellent customer care, good variety of products.

5
Date of experience: Dec 01, 2025
Nadia Rowe
It's fantastic

It's fantastic

5
Date of experience: Nov 30, 2025
Sir_KOKY73
Superb quality equestrian boots

Superb quality equestrian boots. Purchased as a holiday gift for my daughter, and I believe she will be thrilled with them. My order received prompt attention, and the delivery was speedy, well-packaged. Overall very satisfied, thank you.

5
Date of experience: Nov 29, 2025
Moira Kelly
Rapid delivery

Rapid delivery. Excellent service.

5
Date of experience: Nov 29, 2025
Alma Smith
High-quality products with easy delivery

High-quality products with straightforward delivery.

5
Date of experience: Nov 29, 2025
Tori Powell
Great value

Great value, outstanding communication, and the order arrived very quickly.

5
Date of experience: Nov 28, 2025

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