Review Time
Do Not Use This CompanyThis company is a scam. They took a $100 upfront deposit and then failed to ship my vehicle on the scheduled pickup day. At the last minute, they increased the price from $500 to $1,500 completely unreasonable. They are just brokers, not actual carriers. Avoid them at all costs.
This is my second time using them. I tried using another company prior to this experience, it was a total disaster, so I reached out to Neptune Auto Transport and got John, what an amazing guy. I called him on Wednesday evening, he had a driver on that Thursday who could pick up my truck and deliver it on Saturday for the price that I could afford, AMAZING! The driver Shalva was so kind and polite, he came the time he said he would be at my home, Julia the Dispatcher was GREAT, she kept me informed throughout the process. She texted me 40 minutes before pick-up and 40 minutes before delivery, OMG, the entire process was amazing. I cannot put in writing what I experience and the feeling I had with such a great team. Thank you John as a consumer, restoring my trust again, because what I experience with another company, cause me to lose hope, again, John, THANK YOU!
Worked with John, and he helped get me fixed up on a weekend. He was able to located a driver and then negotiate a good price for the route at the time. The online BOL allowed us to follow the transport cross-country. We were promised a Thursday delivery and the car arrived two days early on Tuesday with great communication and coordination with the driver he used (Egor). The car arrived w/o incident and no issues. I know it's hard to understand the industry, but it's great to work with people who know what they're doing and source you a quality transporter.
I am so pleased with the experience I had with Neptune Auto Transport, after being left without a driver from another company. Neptune Auto Transport came to the rescue they picked up my daughter’s car within the hour. My daughter’s car made it to Jackson, Mississippi within 24hrs. This company is amazing and the customer service was very polite and friendly. I 100% recommend this company to anyone whom need service.
I’ve never shipped a vehicle before so understandably I was very nervous, and this company has made me never want to trust another transport company again. Within a week they tried 3 different drivers and neither of them could transport my vehicle! First driver- the tires were too wide(this was my mistake. I should’ve mentioned that the tires are after market). Second driver- the driver “got in a wreck” but when I talked to the driver he said he was going to LA not Oregon and had no idea about an Oregon delivery. Lastly, the manager(Robert) sent a driver. Not only was he a day late, but he couldn’t take the vehicle because it doesn’t run and the tires were too wide! Meanwhile they knew these details! Then Robert asked me to give him one more try, but had the audacity to charge me again! When I messaged back telling him I shouldn’t even be charged, he never wrote back! DO NOT use this company! My vehicle is stranded and now I have to pay storage fees until I can find another transport company! Trust me, spend your money elsewhere!!!
Absolute liars. Brad is a liar that bait and switches.Then plays dumb when called out. Wrote a contract with a fixed price then wants to argue he “fixed the contract”. Posted $1300 on a national site all the while holding a contract fur $750.. Stay as far away from this company as you possibly can.
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Specialized auto transport company in the shipping and transporting vehicles all around the USA.
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