Review Time
I had the pleasure of dealing with Michael from the customer experience team, and I honestly cannot praise him enough. I was going through some difficult personal circumstances, and he handled my case with such empathy and professionalism. He managed to secure me a full refund, going above and beyond to make the process as smooth as possible.Michael was extremely polite, courteous, and patient throughout — a true credit to the company. Thank you again for the outstanding support!
I had an issue and reached out via the chat option on the site. I chatted with Michael and he was amazing and helped resolve the issue at the speed of light. He was professional and courteous and I highly recommend New York Theater Guide for any future performances on Broadway. I will tell my family and friends.
I have a missunderstanding with my tickets and I have bought tickets for a day after my departure from the city. So I couldn’t attend the show. The customer support service in the person of Happy , help me to find a solution with the venue of the show , and reimbursement me the total value of the tickets. This actions generate a great customer experience and sure in my next visit will buy ticket to the New York Theatre Guide a great company.
I value the convenience and ease of use, but I was most impressed with the customer service. Lucy assisted me when I encountered an issue during checkout. She was exceptionally kind and resolved the problem in a timely manner. I'm now looking forward to enjoying the show tonight!
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