newyorktheatreguide.com

4.6
4.6 Based on 622 reviews

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Average Rating

4.6

/
5

622 Reviews

5 Star
85%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
7%

Filtered Reviews

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Review Time

Cathleen Murphy
Voucher Was a Game-Changer for Me!

I am splitting time between New York and Florida for family reasons and because my schedule changes unexpectedly, I need flexibility with my ticket purchases for NY shows. I had a great experience with NYTG’s easy voucher system when I had a last-minute schedule change recently and using the voucher, I was able to see the show on another date. It was a seamless process - total game-changer. I recommend it all the time now!

5
Date of experience: Jan 07, 2026
Stephenie
Amazing

Amazing, smart, efficient. Love these guys.

5
Date of experience: Jan 05, 2026
Kelly from Chicago
Superlative customer service

Jenny, Alex, Andy and Keith have each recently helped me as I tried to attend a show and had to cancel. As I've said in each of my e-communications with them, I've had stellar service with quick responses and exceptional solutions. It's rare indeed to experience this type of personal customer service online or otherwise, these days and I commend you all.

5
Date of experience: Jan 04, 2026
Arlene Falk
Marika has been extremely helpful.

Marika has been extremely helpful.

5
Date of experience: Dec 30, 2025
Roberto Pama
The response is always on time and on…

The response is always on time and on point! Thanks for assisting us Michael!

5
Date of experience: Dec 23, 2025
Laura Kane
Michael went above and beyond to assist…

Michael went above and beyond to assist me and did a fantastic job! Thank you Michael!

5
Date of experience: Dec 17, 2025
Brett Sherman
Overpriced

Overpriced. Bad selection. Impossible to cancel even minutes after the purchase. I should have known better. Always buy direct. Won’t use them again.

1
Date of experience: Dec 13, 2025
Ana Bogdanovich
I’m more than thrilled with Jenny’s…

I’m more than thrilled with Jenny’s help. She helped me tremendously. I had to cancel my purchase due to the conflict of interest. Jenny helped me get a full refund after I purchased new tickets. Thank you so much Jenny for working with the box venue and making it happen for me

5
Date of experience: Dec 12, 2025
Julia
Excellent customer service

I purchased tickets for a night out with a friend. Her plans changed so I wanted to transfer my tickets to someone else to use. I didn’t know how to do it so I contacted customer service on the chat option and Marika emailed me back promptly. She very clearly explained to me how to do it and emailed the ticket barcodes for me. Wonderful service. Thank you, Marika!

5
Date of experience: Dec 11, 2025
lidia diaz
michael was very kind and solved my problem fast and effectively

michael was

5
Date of experience: Dec 07, 2025

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