nexirastore.com

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1 Based on 12 reviews

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1

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5

12 Reviews

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Heidi Ross
Extremely slow and poor service

Delivery takes an incredibly long time, and then they fail to deliver correctly and blame you. They claimed an email was sent that I supposedly missed, making it my fault. The customer service is very disappointing. I wish I could rate them lower than one star.

1
Date of experience: Jan 23, 2026
Darla L.
Avoid this seller completely

Stay away from this company. It's a scam—the sizes are misleading, and the promised free t-shirt never arrives. The delivery takes forever. Don't waste your money.

1
Date of experience: Jan 23, 2026
Nick S.
Stay away - zero stars would be better

I would give zero stars if possible. I bought a sweatshirt on January 3, 2026, to support mental health awareness. It took three weeks to arrive, and they sent me a 3XL instead of the 5XL I ordered. Customer service wants me to return it to a Chinese warehouse at my cost and reorder the correct size, even though it was their error. Now, they’ve stopped responding to my emails, leaving me with an unusable item. I should have checked reviews first.

1
Date of experience: Jan 22, 2026
Gaylord Foster
Terrible delivery and service

Their delivery takes an eternity, and then they send the wrong items while blaming the customer. They claimed I missed an email, making it my fault. The customer service is very poor. I wish I could give them no stars.

1
Date of experience: Jan 19, 2026
Graham Harris
Quality issues and sizing problems

The hoodie quality is terrible, and the sizes are inaccurate. I ordered a medium, but it was too small. I advise anyone thinking about ordering to consider a different company, especially since returns to China are at your expense. I'm a very disappointed customer.

1
Date of experience: Jan 15, 2026
WM32
Did not receive promised items

As noted in other reviews, I didn't receive the t-shirt that was promised. This was a key reason for my purchase over other sellers. I ordered an XL, but it fits much smaller. I've emailed the company but have little hope for a response.

1
Date of experience: Jan 13, 2026
Maureen
Steer clear of this seller

I ordered an XL t-shirt and an XL hoodie on January 3, 2026, but received no t-shirt and a small hoodie instead. To return the items, I have to pay for shipping to China, despite it being their mistake. I'm left with something unwearable. It's particularly painful as I wanted to support mental health awareness after losing my son. I've learned my lesson—always check reviews.

1
Date of experience: Jan 03, 2026
Laurence B.
Awful experience with this seller

As others have mentioned, I received the wrong size (I ordered 5XL but got 3XL), and there was no free t-shirt included. It took over two weeks to arrive, and now they want me to pay for returning it to China due to their mistake.

1
Date of experience: Jan 02, 2026
Evan H.
Very disappointing

I ordered an XL, but it was more like an XS. The quality of the material is very poor. I also didn't receive the promised free t-shirt. Total rip-off.

1
Date of experience: Jan 02, 2026
Fletcher Scott
Misleading advertising

The advertisement promised a 'free t-shirt' with the hoodie order. After a long wait, there was no t-shirt included. They claim it's out of stock, and I hope they fulfill their promise when they restock.

1
Date of experience: Jan 02, 2026

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