Review Time
Brilliant. Always happy to shop at next online or in the store. The staff are very helpful and try their best to sort out any enquiries you wish to disgust. Brilliant customet services. Happy with my purchase.
I am in the UK and my order was processed by another country from the next website. I was then scammed and my refund + complaint got completely ignored! Shambles and will NEVER order from Next again. I hope this helps people looking to purchase from Next moving forward.
Very quick delivery and not thrown into my lavender bushes but laid neatly by my door. T shirt is great, lovely design, good quality and fit. The bikini came with padded cups which looked hilarious! I have carefully cut them out and relined the top and now it is fine.
Very poor, we waited nearly two weeks for delivery, then on delivery day they did not have the time to build the wardrobe which the build had been paid for at the time of order, we are now having to wait over a week for re delivery and build, not a great experience when you have spent 4k on furniture, I took a day off work for this which in itself cost me, as a gesture they offered £30 and the build free of charge which cost £60, which underwhelmed me after what had happened. Quite disappointing from a so called premium brand.
I have a Next giftcard and I've been trying to order a bedspread since the beginning of December (and it's March next week). My first order had to be returned, as I was sent the wrong colour. I had to wait for a week for a replacement giftcard to arrive. I ordered another bedspread as soon I had it, but my order was cancelled the following day due to no stock. I called up their customer service to discuss and they reassured me that the order has not been cancelled and will be arriving within a day. Two days later I was informed that there's more delays and on that same day the order got cancelled again. I had to wait for another week for the refund to arrive. I placed another order for the same bedspread in February and the item was due to arrive on the following day. Instead, it took additional 5 days and to my despair, it turned out to be the wrong item again. Following another conversation with the customer service, I found out that there's no stock again. This whole time the item is still being sold even when there's seemingly no stock. I have sent numerous emails trying to get to the bottom of it, but every response I get is from someone different and most haven't even looked into the issue. There's no empathy being displayed and they have no interest in resolving the issue. It is evident that as a giftcard holder you are at very the back of the queue. They have their money already, so why to bother! I'm absolutely traumatised by the experience and will never buy another item from you.
This a lovely and comfortable bag to wear and use. What I found let's it down is the clip at the back doesn't stay closed, normally pops open when you put it on, or move.
The lining on inside had unstiched and frayed after 2 weeks of use. Which was such a let down.
Absolutely disgraceful I have been lied to by same person I don’t deserve this is this what customers deserve same man called NURINDA. He even admitted lie simple ghong like ordering is a nightmare I will not be coming back I deserve better
Great choice, great variety, although available sizes in store is sometimes scarce due to popularity. Easy to order in which case either at the till or on line for collection the next day.
Claim your business profile now and gain access to all features and respond to customer reviews.
Next.co.uk - Shop online for the latest fashion for women, men, children and homeware. Next day delivery and free returns.
