Review Time
Can't review the item because the seller never shipped it. Or if he did - he was unwilling to go 5 minutes to the local small town post office and have them find it. (I live an hour from there so I know his location.) Took 5 days after I ordered it to create a label, then tracking said "acceptance pending" for another 8 days. Contacted seller 9 days after order - he responded that "he'd put a trace on it". Nothing after. I contacted him again 11 days after order and never got a reply. 13 days after order eBay refunded me. IDK what kind of operation he's running - but do yourself a favor and don't order from him if you want your product....
Can't review the item because the seller never shipped it. Or if he did - he was unwilling to go 5 minutes to the local small town post office and have them find it. (I live an hour from there so I know his location.) Took 5 days after I ordered it to create a label, then tracking said "acceptance pending" for another 8 days. Contacted seller 9 days after order - he responded that "he'd put a trace on it". Nothing after. I contacted him again 11 days after order and never got a reply. 13 days after order eBay refunded me. IDK what kind of operation he's running - but do yourself a favor and don't order from him if you want your product....
Don’t ever order from this company, it takes them a week before they will even process your order, then it takes another couple of days until they ship your items. Don’t bother trying to contact their customer service neither because they won’t answer the phone and don’t respond to emails or messages.
Ordered my product Dec 10 for a very important Christmas gift. There were a dozen other places I could have gotten this item but I saved 20 bucks buying at Night Galaxy. They guaranteed it would be here for Christmas. Took days to process and ship. Then they shipped it by snail mail. It's Christmas and nothing yet. Thanks for blowing my Christmasgift Night Galaxy! Terrible communication, lied about delivery date. Never buy here again!!!!! BEWARE
I ordered a magazine for my rifle and they took out payment immediately. After not getting a tracking number or any update, almost three weeks, I emailed them asking about it and got nothing. Finally I sent probably 50 emails called without any response. This place is a joke with the worst customer service. Do not order from them.
Worst experience since buing over 100 knives online. Save your time and shop elsewhere.Placed my order on Jan 30 and since it wasn't showing in my account I had to contact their support for confirmation, they have some russian named employees Anastasia, Natalia which is already doubtful, got back to me after several days confirming they received my order and will update with tracking info.After 1 week nothing happened and I reached out again, I was told they'll ship my order in 3 days. 15 days passed total and I still haven't received any other reply or tracking info. My money have returned on my balance but I never was so pissed because it was a gift and other place which had this knife sold out so I missed the deal.I doubt they have any items in stock and even if they ship you anything it comes from elsewhere.Was recommended this site by a buddy who has successfully got some knives from them but also had to go through some difficulties long waiting for replies, long processing time, totally unprofessional.I still don't recommended dealing with them even if you see a good deal. Their social activity looks fake, with lots of followers and 0 interactions. Update: after 15 days funds returned to my account and I purchased my knife elsewhere, couple of days pass and I receive a notification that my order will be shipped soon, I didn't pay attention to it because I thought they will figure out that money were returned and won't ship BUT they charged the card again and shipped the order. I have received my Benchmade, it was authentic, new, as expected but I already got it elsewhere.I ended up having two identical knives.I still consider this approach unprofessional.
If I Could give them 0 stars then I would. This company does not answer any calls nor do they respond to email requests. If you have any sort of problem. Forget about trying to return a product. No communication. Terrible company. Please don't waste your money, time or energy. This company is grossly incompetent and seems to deliberately try to frustrate you so you just go away. I will never do business again.
Ordered a tripod from night galaxy paid for the item on the 13/Jan item was not posted till the 29/Jan when I phoned and them and spoke to a person named Alex she was few short with me on the phone then hung up on me, item that I bought was not wrapped at all just a label slapped on it wish I had of known about their pitiful service beforehand as I would have bought elsewhere postage rates were over the top for priority which didn't turn up anywhere near to due by date bloody useless company
Wish I would have read reviews first. These guys will confirm your order and take your money. Then send an email sometime later stating that there was a mistake and they are out of stock but that it's ok because they didn't charge your card(Lie). Save yourself the wasted time and energy of having to get your money back from them.
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Night Galaxy is an online retailer specializing in outdoor equipment with an emphasis on fishing, knives, hunting, and camping gear. Since its founding in 2000, the company has focused on providing outdoor enthusiasts with access to dependable equipment from established brands across the industry.
Night Galaxy focuses on outdoor equipment used in real field conditions, with an emphasis on gear trusted by hunters, anglers, campers, and outdoor enthusiasts.
For more than two decades, Night Galaxy has served customers across the United States who share a passion for outdoor activities. Over the years, the company has expanded its catalog to include more than 80,000 products, covering a wide range of equipment used for outdoor recreation and field use.
This experience has allowed Night Galaxy to develop a catalog centered around equipment designed for durability, practicality, and real-world outdoor use.See more
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