Review Time
My initial experience with the service was outstanding. The instructions were straightforward and simple to follow. I received my results promptly. Setting up an account to access my results was very straightforward. When I reached out to the support team through their chat, I received a quick response. The representative was knowledgeable and articulate. My inquiries for further clarification on the results were addressed to my complete satisfaction. The test results (Advanced Water Test) were very clear. I would highly recommend this service to anyone concerned about their tap water quality.
After ordering a $516 water testing kit, I decided instead to change Plumbing as well as hot water heater and Whole House filtration. I did not feel compelled to still test the water since the smell went away. I planned to call to return the set, however, was hospitalized and nearly died. After returning from the hospital, I called the company to return the kit. They said I was outside of the 30 day. Period. They are correct unfortunately I was a week outside of the return period. I provided them with documentation and pictures of my hospital. Stay asking if there was any way they could make an exception they told me to give the water test to somebody as a present. I'm sorry I don't usually give out $516 presents especially not ones that people will roll their eyes about and say what the F is this. I'm outraged disappointed and feel totally ripped off.
I had some questions about the water quality report I received so I reached out via the help line. Robin was extremely helpful and informative, walking me through the test report and recommending additional testing, and then providing advice on treatment specialists. Highly recommend this company, excellent customer service.
I can't say enough for the professionalism from start to finish. The testing was simple and the instructions were perfect. Receiving my results were right on time with great detail. After reviewing my report I started a chat to ask some questions expecting a bot but instead I got Robin. All I can say is she was excellent answering my questions while adding a comfort level to the quality of my water. I did my research before using Simple Lab so I expected quality and I received it 10 fold over. This company is what all companies should strive for. I also learned my report will be on their website forever which gives reassurance if I ever need the report. All I can say is you will be happy with the product and the service.
Having you private well water tested is a good idea. It might seem frightening. I wasn't sure I really wanting to know. How would any issues be resolved. The crew at simplelab are skilled professionals, knowledgeable, and efficient. They provided understandable answers to my questions. They respond quickly, offering step by step support through the collection, mailing and importantly helping me understand the results. Very personal service by experts at their job, looking out for my health and well being of my family and friends. I have an element in my water to be removed. It will be easy, using modern, available technology. So glad I had my water tested.
Excellent service. The results and explanation of the results were very comprehensive and the recommendations honest and clear. I would highly recommend Tap Score to anyone interested in their water quality and would totally do your own testing prior to investing in a water filtration system so that you have your own data to compare to the salesperson's.
Buying water filtration is confusing and full of over-selling. Tapscore provides real, independent information and EXCELLENT customer service in interpreting results and understanding what type of filtration you need without any incentive to sell you a filter. You get live help from a knowledgeable real person in helping navigate - they saved me hundreds of dollars in not over buying or overcomplicating our water filtration needs for an a whole house approach.
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Professional water testing service for home and business. Analyze your tap water or well water for basic contaminants like lead and arsenic or specialized risks like pharmaceuticals, bacteria, and microplastics. Wirecutter and Popular Science rank Tap Score #1. Test before you filter.
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