nortonwindows.co.uk

4.8
4.8 Based on 68 reviews

Welcome to Norton Windows… we offer a huge range of window and doors for you to choose from. We can also offer GRP roofing and Guardian or Supalite Warm Roofing. Norton Windows have a combined experience of installing windows of over 60 years. A superbl...

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Average Rating

4.8

/
5

68 Reviews

5 Star
93%
4 Star
1%
3 Star
0%
2 Star
3%
1 Star
3%

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Tracy
I have had a conservatory built, promised that I wouldn’t be disappointed, hmm well 21000 for a 3x2.

I have had a conservatory built, promised that I wouldn’t be disappointed, hmm well 21000 for a 3x2.5 meter, I got the conservatory because I had no steps to get outside and I still have no steps outside and I needed the conservatory so my dad would be able to live downstairs as he is 87, the guy who gave the quote said they didn’t put a path round however if I asked they would dig it wider so I could put my own slabs down, so when the builder arrived, they came with a digger to dig the foundations I asked him can u dig extra so I can get paving slabs down he said yeah, however he must have thought I was thick or they just couldn’t be bothered to dig it out as you can see from the pics there is no digging done, it would have cost them nothing to do it, so it is going to cost me now to get a digger to dig it out, it would have taken them 10 minutes if that, I would have given them 20 quid, the steps well I still can’t get in and out of the back French doors because I am disabled and my dad is 87 and it’s just to high I was told whoever puts the path in has to put the steps in, that’s not what we where lead to believe even their pictures online have steps, I was asked what colour plugs and dimmer I wanted I said silver, my whole house is silver except.the conservatory which they put in white so that’s now another expense I have to change, everything is cheap rubbish, I asked them if they could put a radiator in, I asked for a long designer flat radiator grey in colour, they said when they got to my house oh we have been trying to tell you that we can’t get a radiator to fit a 2.5 ft wall or 3ft wall, it was a load of bull I had nobody ring me, they had not bothered buying one so they just said it wouldn’t fit so I felt pressured into getting a cheap yellow thing which is to small and looks a mess and has to be changed, they were here an hour including going to get a radiator I got two hundred pounds out to pay, I said how much they said you have to pay Norton windows my dad said oh no they are going to rob you here I said don’t be silly oh well they certainly did that they took my eyes out and came back for the sockets, when the guy came for me to pay I said how much was the plumber and he said 690 pound I think they are highwaymen robbing the poor, the radiator and maybe two meters of pipe costing about 70 quid, so they charged 620 pound an hour I could have had the prime minister at my house for a full day, I don’t know how they dare ask for it, 4 times more than any other company they defo found a mug, no wonder they didn’t say how much it was before they came as I wouldn’t have had them in my home, in fact I could have had gold pipes fitted, I will be reporting them to the fsa, they put me a new door handle on the front door, they said we could have it for free, 23 thousand pounds I have given them they are all heart, where the skimmer left off so they could get the pipe laid there is a 4 to five inch gap, I said so what happens with that he said well you will have to get the bloke who is tiling your floor to raise the floor to the wall and put skirting boards on, he is a tiler I didn’t know he does Norton windows jobs (being sarcastic) so if you want a finished job you have to do it yourself, get enhance conservatory and make sure they do the full job and put you a path round must be just me I never get a good job, everything I complained about the guy he shot you down and said we can get someone in for you to do it however you have to pay ten times more than anyone else, he must think I am rich.I am getting a passage door put on as well, probably have to fit it myself 1400 for a bottom range. PVC door I don’t even like. I put a few pics so you can see for yourself what I am left on google

2
Date of experience: Apr 04, 2026
David Summerbell
Excellent service from start to finish

Excellent service from start to finish Kept in the loop at all times Professionally undertaken

5
Date of experience: Mar 23, 2026
Diane Buckingham
Excellent service from start to finish

Excellent service from start to finish. The lads did an amazing job. Customer service was excellent. I would highly recommend.

5
Date of experience: Mar 12, 2026
Scott Temple
5 star service

5 star service. Great from start to finish. Communicated all throughout the process. I would 100% use again and fully recommend

5
Date of experience: Mar 04, 2026
Tracy
Conservatory built finish yourself

I have had a conservatory built, promised that I wouldn’t be disappointed, hmm well 21000 for a 3x2.5 meter, I got the conservatory because I had no steps to get outside and I still have no steps outside and I needed the conservatory so my dad would be able to live downstairs as he is 87, the guy who gave the quote said they didn’t put a path round however if I asked they would dig it wider so I could put my own slabs down, so when the builder arrived, they came with a digger to dig the foundations I asked him can u dig extra so I can get paving slabs down he said yeah, however he must have thought I was thick or they just couldn’t be bothered to dig it out as you can see from the pics there is no digging done, it would have cost them nothing to do it, so it is going to cost me now to get a digger to dig it out, it would have taken them 10 minutes if that, I would have given them 20 quid, the steps well I still can’t get in and out of the back French doors because I am disabled and my dad is 87 and it’s just to high I was told whoever puts the path in has to put the steps in, that’s not what we where lead to believe even their pictures online have steps, I was asked what colour plugs and dimmer I wanted I said silver, my whole house is silver except.the conservatory which they put in white so that’s now another expense I have to change, everything is cheap rubbish, I asked them if they could put a radiator in, I asked for a long designer flat radiator grey in colour, they said when they got to my house oh we have been trying to tell you that we can’t get a radiator to fit a 2.5 ft wall or 3ft wall, it was a load of bull I had nobody ring me, they had not bothered buying one so they just said it wouldn’t fit so I felt pressured into getting a cheap yellow thing which is to small and looks a mess and has to be changed, they were here an hour including going to get a radiator I got two hundred pounds out to pay, I said how much they said you have to pay Norton windows my dad said oh no they are going to rob you here I said don’t be silly oh well they certainly did that they took my eyes out and came back for the sockets, when the guy came for me to pay I said how much was the plumber and he said 690 pound I think they are highwaymen robbing the poor, the radiator and maybe two meters of pipe costing about 70 quid, so they charged 620 pound an hour I could have had the prime minister at my house for a full day, I don’t know how they dare ask for it, 4 times more than any other company they defo found a mug, no wonder they didn’t say how much it was before they came as I wouldn’t have had them in my home, in fact I could have had gold pipes fitted, I will be reporting them to the fsa, they put me a new door handle on the front door, they said we could have it for free, 23 thousand pounds I have given them they are all heart, where the skimmer left off so they could get the pipe laid there is a 4 to five inch gap, I said so what happens with that he said well you will have to get the bloke who is tiling your floor to raise the floor to the wall and put skirting boards on, he is a tiler I didn’t know he does Norton windows jobs (being sarcastic) so if you want a finished job you have to do it yourself, get enhance conservatory and make sure they do the full job and put you a path round must be just me I never get a good job, everything I complained about the guy he shot you down and said we can get someone in for you to do it however you have to pay ten times more than anyone else, he must think I am rich.I am getting a passage door put on as well, probably have to fit it myself 1400 for a bottom range. PVC door I don’t even like. I put a few pics so you can see for yourself what I am left on google

2
Date of experience: Feb 23, 2026
Chudi
Top service

They were very accommodating of my busy work schedule and work was done super quick. Pleased with service received

5
Date of experience: Feb 20, 2026
Nikki W
Couldn't recommend higher!!!!

Is it normal to be obsessed with staring at my windows and beautiful new doors every time I leave or approach my home!? Because that's what I do now!! We are absolutely over the moon with everything, from beginning to end nothing was too much bother or an issue for Norton Windows. Everyone I or my husband spoke to was professional, helpful and understanding of certain restrictions. When the day came to install, which was actually earlier than expected, I left the guys to it and was in and out running errands all day, I placed my trust in them all and I was not disappointed. As a lone female, all of lads made me feel comfortable in my own home whilst I was there. We arranged extras, such as plastering and additional lighting; I didn't know this was an option at first until we mentioned it at our initial meeting and I'm so glad we did! Our home is quite literally transformed, we get so many compliments on how wonderful it looks now, and I will forever recommend Norton Windows to anyone who will listen. They go above and beyond and I couldn't be any more grateful. Darren is wonderful, and both Kevs are fantastic but all the lads are an absolute credit to the company, if i could name them all I would!! Thank you so much, Norton Windows, for transforming my home, for being so accommodating and for making an anxious lady very comfortable. Thank you, we appreciate you!!

5
Date of experience: Feb 18, 2026
Darren Wilkinson
window installation

From start to finish Norton staff have been amazing.We had a full front of house installation of new windows, the lads on the day were very professional and methodical in their work. Couldn’t be any happier with the final product.Would highly recommend.

5
Date of experience: Feb 16, 2026
Emma Hogan
Great service

My parents recently had 9 windows replaced and they’re really happy with the work. Not only were the windows great, they also couldn’t fault the lads. Got on really well with the job and made sure everything was cleaned up afterwards

5
Date of experience: Feb 10, 2026
Kathryn Millane
Great service, windows and doors

Really happy with my new windows and back door as all amazing quality. The customer service was great throughout from the initial quote to the guys who fitted everything. Would happily use them again in the future.

5
Date of experience: Feb 03, 2026

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Business Details

  • Welcome to Norton Windows… we offer a huge range of window and doors for you to choose from. We can also offer GRP roofing and Guardian or Supalite Warm Roofing.

    Norton Windows have a combined experience of installing windows of over 60 years. A superbly experienced team who excel at their trade and delight in doing a good job for you!

    We excel in always leaving our customers happy with the job we have completed. The majority of our work comes from our previous customers giving us recommendations.

    With offices in Billingham on Teesside and in Sunderland Norton Windows are well-placed to service the whole of the North East region.See more

  • email sales@nortonwindows.co.uk
  • call 01642983455
  • language https://nortonwindows.co.uk

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