noviraboutique.com

1.1
1.1 Based on 21 reviews

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1.1

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21 Reviews

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customer
Scam

Scam - and we wonder why we gradually getting put off buying from the far east - because it's now full of dodgy companies being allowed to trade in the UK. Product not as advertised and late.

1
Date of experience: Nov 10, 2025
Aga M.
BEWARE! It’s a SCAM.

BEWARE! THIS SITE IS A SCAM!!!My order came in 10 days later than advertised (even if I paid extra fast shipping fees). My order was sent in a wrong size.Then suddenly comes the epiphany that you were tricked - an email exchange to get a return label comes down to a chat-bot negotiating refund amount, with each email slowly increasing the amounts, each time the same text with slight difference in amounts, Example:“Thank you for your continued engagement. To help resolve this matter more effectively and show how much we value your satisfaction, we’re increasing our offer:🔸 15% Partial RefundGet 15% of your order refunded directlyYou keep the product — no return required🔸 60% Store CreditA substantial credit for future purchasesNo expiration date, use it anytime“Same chat-bot tone each time.I do not need stuff that was sent in the wrong size. Any reputable company would recognize their fault.Ps: note the answers to the negative feedback. All chat-bot the same.

1
Date of experience: Nov 04, 2025
Vicki
I ordered two SSD drives

I ordered two SSD drives. They worked briefly. One didn't really and they were kind enough to replace it. But still neither of them work properly. Occasionally I can save to them, but then they freeze my PC or laptop, or can't read the drive/s. They're rubbish.Would never buy from this company again.

1
Date of experience: Oct 30, 2025
Kc Cwell
Absolutely company

I ordered a pair of Scooby-Doo crocs off the website back on October 27, 2025. Order # NVSR2908. I’ve reached out several times via email. The company is always extremely slow to respond and when they do, they always come up with an excuse about tariffs. I have ordered from other companies that also are overseas and have received the items in a timely fashion. I am requesting to please get a refund if I can dealing with the company is absolutely horrible. Whoever is responding to my emails has to be the same person because they give the same response. Very bad and poor customer service skills just a nightmare to work with if I can get my money back, I would definitely like to do so.

1
Date of experience: Oct 27, 2025
Adam Dib
Its scam

Its scam. I paid for pair of men shoes since May and still havent got it. Contacting the Support team many times and they only give excuses for not dilevering like they couldn't find the address,etc. Well as they refuse to refund; which is very strange for a respected marchant.

1
Date of experience: Sep 27, 2025
VixG
Buyer Beware!

Scam what you order isn’t what you receive poorly made items basically rubbish sent out when you request a return they quote the t&c and say will cost in shipping as much as the item to return it or you can have 5% credit total rip off - DO NOT ORDER FROM THIS SITE!!!! - The reply to my review is very cynical as you know I have been in touch ref my order Re: ORDER NVR3785 and you told me I had to send back at my expense costing more than the item or I could have a 5% refund I had no option the sandals are not fit for purpose and of very poor quality

1
Date of experience: Sep 16, 2025
Simon Beesley
Warning, Please Read...

I ordered an item from this company who are basically a front for a Chinese operation and it bears no resemblance to what was described on their site. I did a bit of digging and it seems they use pictures from other sites of items and then supply inferior goods from China. My opinion is that this site is a bit of a scam. Please be warned and don't get caught out. As with other reviews, if they send you something you don't like or not as described on the site, you will be asked to ship back to China at your cost if you want a refund......Scam, Scam, Scam.

1
Date of experience: Sep 15, 2025
cecilia pousette
I would give no star if I could

I would give no star if I could Bought a pair of black leather bootsThey arrived 3 weeks after ordering UGLY HORRIBLE PLASTICWhen I asked to return them they offered me 20% refund Told me to expensive to send back Advertised as refundable DO NOT BUY FROM THIS MOB

1
Date of experience: Sep 04, 2025
Stanley Ovenden
Not only did bag ordered take 3wks to…

Not only did bag ordered take 3wks to arrive. When I realised it was not suitable a refund not available unless I posted it back to China paying duty!!! Beware all.

1
Date of experience: Sep 01, 2025
Klbonesevennine
terrible customer service

terrible customer service. send me the wrong size and expected me to pay for return. will never use again. Would advise people to aviod at all costs. Returns are to china and you have to pay even when they are at fault. Eventually settled on 50% refund and keep the item to doesnt fir

1
Date of experience: Aug 23, 2025

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