Name: nurabeam.co.uk
Telephone: 000000000
Rating: 1.0

Ashley H Guest

Misleading “Free Gift” Promotion

I bought a waist band with Nurabeam that promised a free gift with a subscription. I canceled my subscription before receiving the gift because I noticed my coworker was charged $800 the day after she received hers (this subscription clearly stated I can cancel at any time). While the company confirmed that cancellations are allowed at any time, they also said the “free gift” is only sent if the subscription remains active for 30 days — a detail that was not clearly disclosed upfront. This is misleading, and the risk of a huge unexpected charge made it impossible for me to participate safely. Be very careful before subscribing, and make sure you fully understand all the terms of any “free” promotion - even when the terms are not clearly available to their customers.

Date of experience: Feb 27, 2026

Isabella Guest

1 month ago

They applied a hidden subscription at…

They applied a hidden subscription at checkout and the next month I was charged £298. They said they would refund me but it has been over three weeks and still nothing!

Date of experience: Feb 09, 2026

Kristol Boston Guest

1 month ago

This is an absolute scam

I ordered just the belt ensuring that I did not subscribe to any additional services. The belt I ordered never arrived and the company was unresponsive to my initial inquiry. I then received a charge for almost $400 for a subscription to the serum (that I never consented to) to use with a belt I never received.

Date of experience: Feb 05, 2026

Luz Cardona Guest

1 month ago

Bad costumer service

I bought the Nura Sculpt Pro thigh bands bands, they are to big for my legs, are useless. I wrote to costumer service and they replied that they would refund my money, but never did. Really bad customer service. Don't waste your money.