Review Time
I received my order today, and I'm quite unhappy. This is my fourth time ordering from this service, and I am very disappointed. Both of my rice packages were damaged at the bottom, and when I tried to take them out of the box, they spilled all over the floor. I had to find another place to empty them. Additionally, my plantain was damaged, the chin-chin was ruined, and the salt spilled inside the box. I spent a significant amount of money only to receive such poor service. I will not be returning, as I plan to take my business elsewhere where I feel valued and appreciated after spending over £300. The support team was also rude during our phone conversation and failed to respond to my email regarding the damaged items, despite providing proof with pictures. This reflects poorly on the company and is a reason why many businesses struggle due to inadequate customer service and negative attitudes toward customers.
I received my order today, and I'm quite unhappy. This is my fourth time ordering from this service, and I am truly disappointed. Both of my rice packages were damaged at the bottom, and when I tried to take them out of the box, they spilled all over the floor. I had to find another place to empty them. Additionally, my plantain was damaged, the chin-chin was ruined, and the salt spilled inside the box. I spent a significant amount of money only to receive such poor service. I will not be returning, as I plan to take my business elsewhere where I feel valued and appreciated after spending over £300. The support team was also rude during our phone conversation and failed to respond to my email regarding the damaged items, despite providing proof with pictures. This reflects poorly on the company and is a reason why many businesses struggle due to inadequate customer service and negative attitudes toward customers.
WAW! It’s truly marvelous—everything is splendid, from online shopping to delivery. It feels like they really respect their customers. From one city to another, it took less than 10 hours, and guess what, it was through a reliable service. The delivery person was very respectful, and they even sent my order in a fridge, which was a free gift. WHAT AN UNBELIEVABLE EXPERIENCE! A big thank you.
I placed my first order this week and was very pleasantly surprised. Super fast delivery, the produce was exactly what we wanted in terms of size and quality, and the order was prepared and shipped efficiently. Very well packaged, and we can't wait to enjoy it! You have customers for life here! Well done on the grade A service.
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