Review Time
*5/5 stars* "Exceptional service from the company! The representative was incredibly helpful and efficient in handling my excess refund. They responded quickly to my questions and kept me informed throughout the process. I highly recommend the company and the representative for their professionalism and customer care. My refund was sorted in no time!👌👌👌
Exceptional service from the support team! The representative was incredibly helpful and efficient in processing my refund. They responded quickly to my questions and kept me informed throughout the process. I highly recommend both the company and the representative for their professionalism and customer care. My refund was sorted in no time!👌👌👌
Extremely disappointing, avoid at all costs! I am insured with another company and had a client of theirs rear-end me. The company accepted liability immediately but failed to agree on the minimum costs. It went to court, and the ruling was in my favor for the owed money. They have a legal timeframe to pay my solicitors, but they haven't, forcing my solicitors to take enforcement action. I am genuinely concerned about this company’s underwriting practices; why are they not paying on time?
Where do I even start? The customer service was subpar. They failed to keep me updated or communicate effectively. Their internal communication is poor, and they seem indifferent to improving their service. I waited over a month for a total loss settlement that was not paid out due to internal errors. I had already canceled my policy, yet they still didn’t have that information. I had to reach out to find out what was happening. This is by far the worst service I've encountered; they deserve an award for their incompetence!
After a non-fault car accident, the claims team managed my case exceptionally well from beginning to end. Even while I was abroad, everything was simple and stress-free. The representative who handled my claim was fantastic—professional, patient, and clear in communication. They kept me updated at every stage and ensured the process flowed smoothly. I felt supported throughout the entire claim. I highly recommend this team to anyone dealing with an accident.
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Haven Claims are the UK claims handling agents for Haven Insurance.
We expertly handle all aspects of Motor Claims from First Notification of Loss to the settlement of the largest and most complex personal injury cases.
