Review Time
Very long wait for my order eventually delivered by a very unhelpful rude driver , super packaging but disappointed in size of trees could have bought bigger stronger trees at my local garden centre for the price . Very disappointed customer
Fabulous company. They may not be cheap but purchasing home grown trees supports a UK business, doesn't risk the importation of nasty diseases and just as importantly trees are healthy. I have purchased a number from Ornamental Trees and every single one is growing well and thriving. I would also like to mention their customer service is pretty great too. I had a question, gave them a call and the lovely lady on the end of the phone was really helpful.
I tend to be quite particular when selecting a new shrub at a garden center, examining each plant's shape and condition closely. Therefore, purchasing online feels like a significant leap of faith. However, you have selected two stunning specimens for me, and I couldn't be happier. I'm eagerly awaiting the leaves on my beautiful acer. The website and delivery service were also excellent.
I ordered a 50L Multi stem 150-175cm cultivar in the Autumn of 2024. By the Autumn of 2025, it was clear that I had received the wrong type. After sending photos, the supplier acknowledged the mistake. They offered a smaller bush variety as a replacement, but I declined and requested a refund, which was confirmed by a representative. I received internal paperwork indicating this was processed, but after two weeks with no notification from the payment platform, I reached out to them. They informed me there was no refund pending in their records. I repeatedly contacted the supplier for proof of the refund, but I only received the same unhelpful internal paperwork. I plan to report this transaction to my bank, as it feels fraudulent. I will not be using this service again and advise others to consider more reliable options.
The Youngii Tree took a bit of time to arrive, which was perfectly fine. It didn't match the photo exactly, and I suspect the image on the site might have been misleading. However, I was truly impressed by the gorgeous tree I received. It exceeded my expectations, and I believe it would have cost three times as much at a local garden center! I'm absolutely in love with it!
I just received and planted a healthy specimen of Acer japonicum Aconitifolium, which is among my favorite medium-sized acers. A few years ago, I purchased an Acer griseum, and it has thrived. I highly recommend this nursery without any reservations.
The packaging exceeded my expectations, with the tree securely potted and wrapped to retain moisture. The planting instructions were thorough. The tree appears to be in a dormant state, so I look forward to Spring with excitement.
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Quality plants delivered straight to your door. Here at Ornamental Trees we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more.
Based in the beautiful Yorkshire countryside, we have over 20 years of experience and have grown into one of the UK's leading online tree suppliers.
Customer satisfaction is at the heart of everything we do, which is why we're proud to have received the Feefo Platinum Trusted Service award for six years running.See more
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