Name: ourcow.com.au
Telephone: 000000000

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Julia Malley Guest

6 hours ago

I’m extremely disappointed with my recent order from Our Cow. And after reading more recent reviews

I’m extremely disappointed with my recent order from Our Cow. And after reading more recent reviews it turns out others are having the same problem and the company is taking no accountability for it. And not even replying. How awful.

I spent over $300 expecting high-quality meat, but what I received was honestly inedible. The sirloin and rib fillet were particularly bad — poor texture, odd colour, and nowhere near the standard I’m used to. I regularly buy these cuts and know what good sirloin and rib fillet should look and taste like. This wasn’t it.

Before anyone thinks I’m just being a “Karen,” I actually gave the company the opportunity to explain. I contacted them directly and sent clear photos showing how poor the meat looked. Their response? They said it was “up to standard.” That was incredibly frustrating and dismissive.

I even showed the meat to a friend of mine who’s a butcher, and they confirmed it didn’t look right. In the end, I couldn’t bring myself to eat it — I fed most of it to the dog, which is not what you expect after spending that kind of money on premium meat.

I really wanted to support a company like this, but based on this experience and the lack of accountability, I’m left gutted. Very disappointing. The company could have handled this so differently where it wouldn’t have cost them this bad review and they could have won back a customer who probably would have referred others, but they chose to be dismissive even when I sent them evidence which you can clearly see, sirloin is not supposed to be this fatty.

Date of experience: Mar 02, 2026

Jared B. Guest

2 months ago

From a potential setback to a fantastic experience, thanks to the wonderful support

What could have been a bad experience has turned into a great one, thanks to the assistance of the wonderful representative in customer support! We are enjoying all our steaks so far and there’s still so much more to explore! I appreciate what the company is doing by offering quality products delivered right to our door, all while supporting essential local farmers! ☺️ Great job, team! 👌