Review Time
Returned online purchase as size was too big. Two months later and after three attempts to chat with customer service still no sign of refund. Online chat/customer service is terrible.
Do not order from this company as it appears that returned items do not get refunded. Do not know how they get away with treating customers so badly.
They have NO customer service in the UK, and are extremely hard to get hold of if you have an issue.
Online chat takes you to Spain customer service, who tell you they can't help if it was bought in the UK.
Absolutely disgusting!
Do not buy from Oysho online. They are fraudulent. They sent a product with security tags attached that cannot be removed. Impossible to contact them as they have no customer service presence. Refund process is designed to ensure you get nothing back. Avoid avoid avoid.
I bought a ski jacket in December, after only 2 wears the zip on the right hand side pocket broke. I contacted OYSHO and was advised to return the jacket and I would be sent a replacement. I returned the jacket and within a couple of weeks received an email to say that my refund had been processed, as I wasn't wanting a refund I contacted OYSHO to query this be told that the item was no longer in stock... not only did no one contact me to let me know this was the case, the jacket was also showing as in stock on the website. The person I spoke to on the chat was also incredibly unhelpful and kept on ignoring me. They finally replied and offered me a 10% discount code so I ordered the jacket again and received all confirmation and order on its way etc emails, only for a week later to receive another email to say that they can't proceed with my order due to lack of stock!Frustrating to say the least, particularly when the products are not cheap! Would not recommend.
Do not buy from the online store. I returned an item without ever picking it up from the store. My return has been stuck in “requested” for a week and never got to “in progress”. The useless WhatsApp customer service did nothing and kept telling me to go check on their worthless website that has absolutely no information.
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OYSHO es una marca internacional de deporte y tiempo libre comprometida con la innovación, calidad y sostenibilidad. Ofrecemos una amplia selección de colecciones técnicas diseñadas para maximizar rendimiento y comodidad en la práctica deportiva. Nuestras colecciones de tiempo libre combinan funcionalidad y versatilidad, adaptándose a cualquier situación. El compromiso de OYSHO con el deporte y un estilo de vida activo nos motiva a seguir innovando para ofrecer lo mejor a nuestros clientes.See more
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