Review Time
I had an excellent experience working with Louise. She took the time to understand exactly what I was looking for and guided me through the options with professionalism and patience. Her knowledge and attention to detail made the whole process straightforward and stress-free.
Louise was responsive, thorough, and genuinely committed to finding the right cruise for me rather than simply offering standard packages. Thanks to her expertise, I was able to secure exactly what I wanted.
I would highly recommend Louise to anyone looking for knowledgeable and dedicated support when booking a cruise.
Excellent service from Nicole Barrett as our cruise connoisseur and back up support from the customer service team.Nicole demonstrates a high level of industry knowledge which combined with a very helpful courteous approach makes her very good at what she does. Nothing is too much and Nicole has just arranged our second holiday and is someone we will go back to again.
We have just returned from our first cruise booked with Kathryn Waites at Panache cruises. The cruise was to Antarctica and the whole experience was wonderful from start to finish.
From our initial tentative enquiry with Kathryn, she was knowledgeable, friendly and professional. She answered all our questions and helped us initially book the cruise, then subsequently sorted out flights and hotels. She kept us informed all the way through and was never too busy to answer any of our questions.
Thank you Kathryn for all your help in making our trip such a wonderful experience. Highly recommended and we will definitely be using you again.
Difficult to see how you wouldn’t give a five star review to Amanda. She handled the whole process calmly and efficiently. Every query got a rapid response. If the cruise itself is as good as the customer service, I will have no complaints.
Early days as have just made the booking with Panache via Rob Ledsham, but very impressed so far. Prompt responses, support with digital payments while I’m out of the country and very friendly with it! Looking forward to building a relationship with Panache over years to come.
It's our first time booking with Panache Cruises and I've been really impressed with the service we have received throughout the booking process. Elitsa has been incredibly helpful, dealing with our queries quickly and comprehensively but without any 'hard sell'. It's been a far more professional and speedier service than we have experienced when booking cruises before, so much so we have foregone loyalty credits accrued with another company in favour of giving Panache (and Elitsa) our business this time. I work in a school and so telephone contact can be tricky - this was no problem (which it often can be) and didn't slow down the booking process either - Elitsa has responded to emails really quickly and has been really helpful in finding us our perfect next trip. A incredibly positive experience and I wouldn't hesitate to recommend ☺️
Travel adviser Amanda of Panache has been most helpful in providing all necessary information in helping me to select best suited revier cruise plan. She unconditionally obtain needed answers to any questions I have. She helped in sorting out evry necessary details needing to sucessfully making the cruise booking. I am looking forward to happily enjoying the upcoming cruise.
Nicola was extremely helpful with assisting with the booking, thank you Nicola.Always keeping me informed and up to date, explained the Xmas river cruise details, excursions, available cabins and special offers. If the cruise is anything like the service received to date from Nicola, then my partner and I will be very happy, Alan and Gaynor
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Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
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