Review Time
Intenté comprar en dos ocasiones distintas el servicio de “fast track”. Para poder hacerlo, es obligatorio registrarse en la página web. Tras completar el proceso, recibí la cancelación del servicio en ambas ocasiones y me devolvieron el importe.
Cuál fue mi sorpresa cuando, tres meses después, me doy cuenta de que me han estado haciendo cargos de 29,90 € todos los meses por una suscripción. Al registrarte en la página, en realidad estás contratando automáticamente una suscripción de la que no te informan claramente. En su página de inicio sí mencionan la suscripción para quien quiera contratarla, pero si solo deseas un servicio puntual, te permiten completar todo el proceso sin advertir en ningún momento de que, además del servicio, estás suscribiéndote.
Han ocultado información relevante. Mucho cuidado si queréis contratar servicios independientes, porque acabaréis suscritos a Passfly y encontraréis cargos recurrentes en vuestra cuenta bancaria, a pesar de no haber recibido el servicio que intentasteis contratar y que ellos mismos cancelaron.
Además, en mitad de la conversación por el chat de atención al cliente, el chat desapareció y dejaron de responder. No han querido facilitar información para poder presentar una reclamación. Es una estafa en toda regla.
I tried to purchase the “Fast Track” service on two separate occasions. In order to do so, you are required to register on the website. After completing the process, I received a cancellation of the service both times and the payment was refunded.
My surprise came three months later, when I realised that I had been charged €29.90 every month for a subscription. When you register on the website, you are in fact automatically enrolled in a subscription without being clearly informed. On their homepage they mention the subscription for anyone who wants it, but if you only wish to purchase a one-time service, they allow you to complete the entire process without ever warning that you are also subscribing.
Important information is deliberately hidden. Be very careful if you intend to purchase a one-time service, because you will end up subscribed to Passfly and will find recurring charges on your bank account — even though the service you attempted to purchase was never provided and was cancelled by them.
In addition, during the customer support chat, the chat suddenly disappeared and they stopped responding. They have refused to provide the necessary information for me to file a formal complaint.
This is a complete scam.
Intenté comprar en dos ocasiones distintas el servicio de “fast track”. Para poder hacerlo, es obligatorio registrarse en la página web. Tras completar el proceso, recibí la cancelación del servicio en ambas ocasiones y me devolvieron el importe.Cuál fue mi sorpresa cuando, tres meses después, me doy cuenta de que me han estado haciendo cargos de 29,90 € todos los meses por una suscripción. Al registrarte en la página, en realidad estás contratando automáticamente una suscripción de la que no te informan claramente. En su página de inicio sí mencionan la suscripción para quien quiera contratarla, pero si solo deseas un servicio puntual, te permiten completar todo el proceso sin advertir en ningún momento de que, además del servicio, estás suscribiéndote.Han ocultado información relevante. Mucho cuidado si queréis contratar servicios independientes, porque acabaréis suscritos a Passfly y encontraréis cargos recurrentes en vuestra cuenta bancaria, a pesar de no haber recibido el servicio que intentasteis contratar y que ellos mismos cancelaron.Además, en mitad de la conversación por el chat de atención al cliente, el chat desapareció y dejaron de responder. No han querido facilitar información para poder presentar una reclamación. Es una estafa en toda regla.I tried to purchase the “Fast Track” service on two separate occasions. In order to do so, you are required to register on the website. After completing the process, I received a cancellation of the service both times and the payment was refunded.My surprise came three months later, when I realised that I had been charged €29.90 every month for a subscription. When you register on the website, you are in fact automatically enrolled in a subscription without being clearly informed. On their homepage they mention the subscription for anyone who wants it, but if you only wish to purchase a one-time service, they allow you to complete the entire process without ever warning that you are also subscribing.Important information is deliberately hidden. Be very careful if you intend to purchase a one-time service, because you will end up subscribed to Passfly and will find recurring charges on your bank account — even though the service you attempted to purchase was never provided and was cancelled by them.In addition, during the customer support chat, the chat suddenly disappeared and they stopped responding. They have refused to provide the necessary information for me to file a formal complaint.This is a complete scam.
Hands off. This is absolutely a scam. They charged me around 40€ without providing any service at all. No real booking, no benefit, nothing.Afterwards they reply with polite, copy-paste messages trying to sound professional, but don’t be fooled – it’s just a tactic. I’m not falling for that.This company takes money for services that never happen.Do not use PassFly. Do not enter your card details. Do not trust them.Save yourself the stress and the money.
I didn’t expect such a noticeable difference, but Fast Track was absolutely worth it. The airport was crowded, yet I avoided the long lines at security and immigration. Everything worked smoothly from start to finish, and I arrived at my gate with time to spare and actually had time to relax before boarding
This website operates as a scam. It automatically enrolls users into a subscription without clear consent, and when a refund is requested, they refuse by claiming it is “company policy” that payments are non-refundable. This practice is deceptive and misleading
Issued two passes that didn’t work. Then had the temerity to say I didn’t download them properly. We to ask for a refund to be told they don’t offer refund! Also they sign you up to a 29.99 a month subscription In the small print SCAM! Going through my bank now to chargeback the money for the passes. AVOID
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