paulsmith.com

4.6
4.6 Based on 61 reviews

Paul Smith is Britain’s leading independent design company. Paul Smith champions positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration....

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Average Rating

4.6

/
5

61 Reviews

5 Star
86%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
5%

All Reviews

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Review Time

KarlSpiers
The Team at Paul Smith London Kings Cross are really friendly above and beyond and treat me with res

The Team at Paul Smith London Kings Cross are really friendly above and beyond and treat me with respect and kindness.
The Customer Service team within Paul Smith I’ve been great very friendly professional and cheerful.

5
Date of experience: Jan 28, 2026
Jon Coleman
My go-to store for special occasions.

This store has become one of my favorites. I frequently shop here for my dad's birthday, often in a hurry since it's right after Christmas. Even though I was uncertain about what to buy this time, the team is consistently helpful, and one representative, in particular, was exceptionally attentive. She patiently guided me in picking out a gift appropriate for an older gentleman, which I wasn't sure about. My dad ended up really enjoying the jumper, and the price for such excellent quality was amazing.

5
Date of experience: Jan 10, 2026
Maud Carter
Excellent Support for a Damaged Item

I reached out to the customer service regarding a damaged pair of shoes and was very pleased with how they addressed the issue. The team responded promptly, communicated clearly, and offered a helpful solution. The entire process was smooth and stress-free, leaving me feeling supported throughout. While encountering a fault is never ideal, the efficient and professional customer service made a significant impact. Overall, a highly positive experience with great after-sales support.

5
Date of experience: Dec 21, 2025
Eustace Clark
Outstanding Support and Quick Resolution

The representative was exceptional, resolving my issue and arranging a replacement efficiently. Communication was excellent. I can’t stress enough how highly I value the customer service from the company. Thank you!

5
Date of experience: Dec 20, 2025
Elvis Walker
Incredible Assistance from the Team

The team was incredible, understanding my concern and arranging a replacement. Communication was excellent. I highly appreciate the customer service provided. Thank you!

5
Date of experience: Dec 20, 2025
Jean Brooks
Outstanding Customer Support

Outstanding customer support. Quick and courteous response. Very efficient, 10 out of 10.

5
Date of experience: Dec 19, 2025
CH56
Long-Time Shopper Disappointed

I’ve been shopping with you for over 30 years. I believe your prices have skyrocketed and are unreasonable. I’m sure many others feel the same way.

2
Date of experience: Dec 19, 2025
Jeremiah Cook
Motivated to Order with the Service

The service motivated me to order several items at once, including various sizes as I was unsure about the fits. The service is very convenient with exceptionally nice staff.

5
Date of experience: Dec 18, 2025
Rich Smith
Great Quality Scarf, Disappointing Monogramming

I recently bought a wool scarf online as a gift. The scarf quality is excellent, as expected for the price. However, the monogramming was done in a very dark color and is nearly invisible, which is disappointing and the reason for my 4-star rating instead of 5.

4
Date of experience: Dec 17, 2025
Gwendolyn T.
Quick Resolution for My Jeans Issue

I had an issue with a pair of jeans purchased in May, and it was handled quickly and satisfactorily without any hassle.

5
Date of experience: Dec 15, 2025

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