preloved.co.uk

3.7
3.7 Based on 101 reviews

Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive...

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Average Rating

3.7

/
5

101 Reviews

5 Star
65%
4 Star
3%
3 Star
1%
2 Star
2%
1 Star
29%

All Reviews

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Review Time

Izolol39
Major frustration and concerning situation

I set up an account on a platform, and it seems my identity requires verification through a third party. I submitted a scan of my passport, but that wasn’t enough; I also had to scan my face, only to be informed of an unsuccessful verification. I'm very frustrated that so much personal information was collected only to be told of a failure. Additionally, there's no way to contact support - their help section is unhelpful. I recommend avoiding this service if you can.

1
Date of experience: Dec 19, 2025
cricri1301365
Extreme frustration and risky experience

I created an account on a platform, but my identity needs verification through a third party. I submitted my passport scan, but that wasn't enough; I also had to scan my face, only to be told my verification failed. I'm very upset that this system has collected so much personal data only to inform me of a failure. Plus, there's no contact point - their help page leads nowhere. I suggest avoiding this service if possible.

1
Date of experience: Dec 19, 2025
Celinda Walker
STEER CLEAR of this service!

STEER CLEAR! Almost two weeks have passed, and my ads are still marked as 'pending' despite my emails to the company. A negative review prompted a request for more information, which I provided, but my adverts still haven't been placed. The customer service is unacceptable.

1
Date of experience: Dec 16, 2025
JJ44
Doubtful legitimacy of this platform

I can't see how this is a legitimate service. I've submitted three adverts and have stopped adding items due to the inefficacy of this platform. After 31 hours, there has been no response to my messages, and no ads have been posted. They just take your money and don't allow you to list anything. I seriously doubt there are genuine sellers using this site who would tolerate such issues. It's astonishing that anyone relies on this platform.

1
Date of experience: Dec 11, 2025
This site appears to be a scam

This site appears to be a scam.

1
Date of experience: Dec 06, 2025
Andy Turner
This platform has become nearly unusable

I used to enjoy this platform, but it has declined to the point of being nearly unusable. My ad wasn't uploaded, and after contacting support three times, I've received no responses. When searching, the list doesn't update based on criteria like mileage from my address. If things don't improve soon, I will be leaving, and I suspect many others will too.

1
Date of experience: Nov 27, 2025
Sara V.
Scam; items already sold

1
Date of experience: Nov 04, 2025
Still waiting for ad approval

I placed an advertisement two days ago and am still waiting for approval from the platform. I've reached out multiple times, but no one has taken the initiative to respond to my messages. I've decided to give up and will no longer use this site.

1
Date of experience: Nov 03, 2025
Earl Coleman
ABSOLUTELY TERRIBLE PLATFORM!!!

How does this site have so many positive reviews? The site is awful… Constant ads make it impossible to see what's for sale… Lagging issues… Ads pending for days… Even a simple feature like viewing recent adverts doesn’t work. I've used this site for over 15 years, but now I've removed it due to its poor performance. The worst part is they expect you to pay for membership. AVOID!!!

1
Date of experience: Oct 21, 2025
Dxmien13
Paid for membership and can't log in

I signed up and paid for a membership, filled in all my details, and started listing my items for sale. The next day, I couldn't log in until I received a code sent to my address, which has not happened in over a week. I've sent three emails with no response; the service is shocking, and I feel scammed. I will stick to another platform where I can get assistance.

1
Date of experience: Oct 02, 2025

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Business Details

  • Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today.

    We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.

  • language https://www.preloved.co.uk

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