paycom.com

4.2
4.2 Based on 21 reviews

Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution...

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Average Rating

4.2

/
5

21 Reviews

5 Star
77%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
23%

All Reviews

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Review Time

Lilibeth B.
Avoid this service if you're a small business due to hidden fees.

It's best to steer clear of this service if you're a small business, as it comes with numerous hidden fees and untrustworthy sales representatives. I unfortunately found myself locked into a 3-year contract, and terminating the service would cost me $35,000. Be cautious! I also discovered that they recently laid off 500 employees. When interacting with their staff, it’s hard to tell if they are genuine. Researching other reviews reveals a lot of valuable insights, particularly on forums. Don't end up stuck like I did with an overpriced platform.

1
Date of experience: Jan 16, 2026
Cleve Lewis
Excessively costly for small businesses.

The service is prohibitively expensive and not suitable for small enterprises. I requested a one-year contract but ended up being bound to a three-year agreement. When I attempted to cancel, I was not informed of the fees until after the cancellation, which turned out to be $10,000—far more than my monthly earnings. Whenever I try to reach my designated representative, I only get an assistant who is uninformed about my situation. I cannot recommend this service to anyone.

1
Date of experience: Dec 17, 2025
Clay Baker
Unreasonably high costs and poor communication

The service is excessively priced and not suitable for small businesses. I requested a one-year contract but found myself locked into a three-year agreement. When I tried to cancel, they didn’t disclose the fees until after the cancellation, which amounted to $10,000—much more than my monthly income. Every time I attempt to contact my assigned representative, I only reach an assistant who lacks knowledge about my case. I would not recommend this service to anyone.

1
Date of experience: Dec 16, 2025
Misrepresentation of tax filings

They claimed to have filed tax documents when, in fact, the company was billing for services that were not functioning at all. They are deceptive—avoid at all costs!

1
Date of experience: Dec 10, 2025
Hilda Barnes
Inspiring and supportive team

I've gained so much knowledge from this team. They truly help me excel, make challenges feel manageable, and genuinely foster growth and teamwork.

5
Date of experience: Dec 05, 2025
Woodrow Wilson
Terrible payroll service after 40 years

This is the worst payroll service I've encountered in 40 years. There’s no assistance available, and contacting them is nearly impossible.

1
Date of experience: Dec 04, 2025
Marina Sanders
Pleasant team collaboration

Collaborating with this team was significantly easier compared to previous platforms.

5
Date of experience: Dec 03, 2025
Barb Fisher
Streamlined HR and payroll processes

The service has streamlined our HR and payroll processes considerably. Whenever an issue arises, their team responds promptly and resolves it efficiently, which has been extremely beneficial. Their quick support and dependable service have greatly improved our daily operations. Highly recommend!

5
Date of experience: Dec 01, 2025
rubiniu
Excellent payroll solution!

We have utilized this service as our payroll processor for over 12 years, and the experience has been outstanding. They offer professional, accurate, and comprehensive support when required. The software is cutting-edge, and I feel confident we are providing our employees with the best payroll solution available. I wouldn’t consider switching to another provider at this point.

5
Date of experience: Nov 25, 2025
Xavier
App provides great visibility

I really appreciate the app and the clarity it offers.

5
Date of experience: Nov 25, 2025

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Business Details

  • Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant™, Paycom provides instant and accurate access to employee data without having to navigate or learn the software. For over 25 years, Paycom has been recognized for its innovative technology and workplace culture while serving businesses of all sizes in the U.S. and internationally.See more

  • language https://paycom.com

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