Review Time
We had a very disappointing experience with PayUmoney. Even after canceling the Offer Engine, they kept charging our account. We tried contacting the Account Manager many times through emails and calls, but never got a response.Ironically, when we disabled the payment gateway, they started calling us every day to ask why we stopped using the service. But once we resumed, the support disappeared again.Due to this poor service and lack of proper support, we are now planning to switch to another payment gateway like CCAvenue or Razorpay. We do not recommend PayUmoney based on our experience.
This is the worst payment gateway. If the payment options allows you to choose payU please don’t select it . They have processed my payment to a wrong merchant and are not refunding it . Their customer service sucks , they keep closing the ticket everytime we ask for help . Have them reported to cyber crime for playing with customers money .
Fraudulent customer service. They hold funds without any explanation and not ready to return the same. Every-time you open a ticket they will close it without giving you any solution. Even the account managers do not attend calls and reply to the emails. Worst customer service. Please think twice before selecting PayU.
Payu id 21860785991 I had an incredibly disappointing experience with PayU. I made a payment of ₹33,000 using my credit card through their payment gateway, but the transaction neither got approved nor refunded. It's been over 20 days now, and the support team has provided no resolution or clarity on the matter.Shockingly, their response was that they will "review it for release after 210 days from the last transaction date." This is absolutely unacceptable! If the transaction cannot be approved, the money should be immediately refunded to the customer. Delaying the refund for such an extended period only adds unnecessary stress and hardship for customers like me.The lack of urgency and empathy from their support team is pathetic. Despite multiple follow-ups, there’s no concrete solution offered. I’m left feeling helpless, knowing my situation will remain unresolved even after their absurd 210-day waiting period.I strongly advise anyone considering using PayU to think twice. A payment gateway should provide security and prompt resolution, not cause more headaches. My trust in PayU is shattered, and I hope they take steps to improve their customer support and refund processes.#TerribleService #RefundDelay #CustomerSupportFailure
It's a long story but try to cover it short. Couple of years ago, we were using this scammers company for our business online payment where one client same as this people bought our product and availed IT services of couple weeks. After a month, he fileds a complaint and asked for refund. We've clearly communicated with the client that as per our ToC and you have already download the source code, you cannot claim for the refund. The same has been sent to PayU support too. But after a couple of years not sure what PayU did, that fund was held by my bankers. Now these PayU hired some dept collecting agency who don't understand anything (not even sure how intangible product sales works) keep emailing and one email we dragged payu and in the second PayU responded to the agency mentioning that "Don't put us on this, you take care". Wow ! I will never advice this fraudulent company to any company especially if you are into software.
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PayU is a fintech company that provides payment technology to online merchants.
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