Review Time
I had a very frustrating experience with PayU’s onboarding process.
Despite fully complying with their requirements—adding legal name and registered address on the website, publishing all mandatory policy pages, and listing multiple genuinely different digital products—the process dragged on with repeated, vague requests and inconsistent feedback.
The communication was unclear and poorly worded, leading to unnecessary back-and-forth. After weeks of changes and clarifications, my application was ultimately rejected under “LOB Rejected” without a clear, actionable explanation.
The biggest issue is not rejection itself, but the lack of transparency and the amount of time wasted getting there. For small digital product sellers, especially individuals, this process feels inefficient and discouraging.
Based on my experience, I would not recommend PayU if you value clear communication and predictable onboarding.
I had a very frustrating experience with PayU’s onboarding process.Despite fully complying with their requirements—adding legal name and registered address on the website, publishing all mandatory policy pages, and listing multiple genuinely different digital products—the process dragged on with repeated, vague requests and inconsistent feedback.The communication was unclear and poorly worded, leading to unnecessary back-and-forth. After weeks of changes and clarifications, my application was ultimately rejected under “LOB Rejected” without a clear, actionable explanation.The biggest issue is not rejection itself, but the lack of transparency and the amount of time wasted getting there. For small digital product sellers, especially individuals, this process feels inefficient and discouraging.Based on my experience, I would not recommend PayU if you value clear communication and predictable onboarding.
PayU appears to work with fraudulent merchants who misuse the platform to collect payments without fulfilling any orders. Despite providing proof and repeated complaints, PayU only keeps saying “contact the merchant,” while the merchant never responds.It seems PayU is more focused on collecting commission payments than protecting customers. Their lack of accountability and investigation encourages scams and erodes trust in online payments. Very disappointing and unsafe experience — consumers should be careful before using this gateway.
The worst online payments processor!Basically nothing works, you cannot test the wehbhooks, the customer support is terrible and the documentation is useless.It seems to me that even they don't know what they are doing. Stay away from PayU!
Beware of PAYU gateway. Most of the Fraudsters are using PAYU gateway service. PAYU won't provide any support on Vendor who has done fraudulent transaction. However all information about buyer is provided to Vendors. Avoid using any payments via PAYU as you won't receive any support as a Buyer from PAYU.
they dont deserver 1 star even. Worst customer support. Account KAM wont respond. Open tickets will be closed without any resolution. Despite multiple requests payments modes are not activated in merchant id. Switch to other payment gateways. Not recommended at all.
I have been with PayU from last 6-7 years and I have seen these guys going down and down. Holding payments for no reason, asking for proof of deliveries on links which lead to nowhere, making customer support a joke and now, every now & then asking to validate account. Its a mess and Payu should be help accountable for holding people's money unencessarily. Finally I left this stupid payment platform and joined razorpay.
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PayU is a fintech company that provides payment technology to online merchants.
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