Review Time
I had a very disappointing experience with the customer service. I accidentally subscribed to the membership using an unused email address connected to my Apple Pay, due to unclear and misleading membership instructions. The website stated that the first attempt was free and that I could convert my document to Word with a 0 USD payment. After confirming the details, my email was automatically enrolled in the subscription, and I was charged 20 USD after 3 days without my consent.When I reached out to customer support for a refund, I received only automated responses, none of which addressed my issue. The lack of clear instructions and the poor response from customer service left me frustrated, and I am still waiting for a resolution.
I was charged without proper authorization, and there was no clear option to unsubscribe or cancel on their website. Support keeps repeating the same message and refuses to refund, even though I never confirmed the subscription. This is misleading and feels like a scam. Be very careful!
WarningThey manage to get transactions accepted via Apple pay, asking only for emailThen nothingActive subscription, impossible to unsubscribe because there was never a registration, and subscription not visible within the Apple section.They know the card data, only the bank can avoid the charge of 15 dollars per week.Scam.
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Online document conversion service. Unlimited conversion of files without the need to download software.
