Review Time
Oh my goodness what a shit show! Pearson Vue, has a way of making a stressful situation from the beginning to the end. From customer service to the horrible website. Schedule an exam at a local community college. Paid for everything and showed up to the campus and the entire campus was closed. None of the dozens who showed for the exam were notified on a day where the temps were -10 degrees. Was told by a custodian the everything was closed. Had to reschedule and was so pissed and stressed out about the initial experience that I failed. Rescheduled the exam by phone and found out they'd scheduled me for the wrong exam. I was on the phone with a woman named Jessie for over an hour and she couldn't get me connected with a supervisor to make sure my exam will still take place on the day I took off of work to do it. Opened a "ticket" to get this corrected. Which unfortunately sounds like it's too little too late. Each day I take a vacation to take the exam is costing me over $350 to take a day off of work. This has been 3 days now. Unfortunately this is the only way to take the exam in my state. Pearson Vue is literally laughing all the way to the bank on the backs of the blue collar working class. Shame on them.
The proctors lacked professionalism and courtesy, providing short answers instead of clear guidance. There was no empathy shown during a stressful situation. After informing the proctor about needing a restroom break, my requests during the exam went unanswered. Due to an urgent need, I had to leave, and upon returning, the proctor had terminated the exam.
The proctors were dismissive and unprofessional, lacking basic courtesy. Questions received curt responses instead of clear guidance. There was no empathy shown during a stressful situation. This behavior is unacceptable in a high-stakes exam environment. I informed the proctor about needing a restroom break before the exam, yet my repeated requests during the exam were ignored. Due to an urgent need, I had to leave for the restroom and returned in two minutes, only to find that the proctor had terminated my exam.
I prepared intensely for my certification exam, having successfully taken two others earlier this year. After waiting a long time for the proctor, my exam was abruptly canceled due to an alleged violation that was never explained. I didn't move from my spot while waiting, and there was no violation. Now I'm on hold with customer service for almost 30 minutes, and it feels like they don't care about the issues participants face. My previous successful experiences make this current situation completely unacceptable. I advise against using their services.
After weeks of preparation for my scheduled exam, I faced connectivity issues when the proctor joined. I was told it was my hardware's fault without further discussion. The exam was closed, and I was instructed to reschedule, but I can't do so for two weeks. This delays my goals and is compounded by the rude demeanor of the proctors.
I was ready for my 9am exam but got stuck in a queue for 10 minutes due to technical issues on their end. My exam window closed after a long wait with their 'technical support,' who were unhelpful. I now can't resit the exam until next year, which is a significant inconvenience, and they showed no concern for my situation.
Checked in on time for my exam but was placed in a long queue. After waiting, I was disconnected due to a system error, and the support team couldn't resolve my issue effectively. I was forced to reschedule for the next day, which disrupted my plans. The system was unreliable, and the support was unhelpful, making this unacceptable for a high-stakes exam.
I was instructed to unplug all cords in my area, even though everything was powered off. The customer service representative was extremely unhelpful. This entire process was frustrating, and I hope organizations find better options than this service.
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