Review Time
Purchased an air rifle and everything went perfectly. Decent communication and delivered when expected.
Later, purchased 3 tins of pellets, and experience has been much worse.
Ordered on Sunday, so expected dispatch on Monday. Order was dispatched on Tuesday, with an email to say a tracking number would follow. It didn't so I had to call them the next day (Wednesday) for a tracking number.
At that point I was told my order had been dispatched with a product missing because it was out of stock. If I hadn't called I wouldn't have known until the order arrived.
The order arrived a couple of days later (Friday) including a note about the missing item, explaining that it would follow when back in stock.
Almost a week later (Thursday morning) I emailed to ask if there was any update on the missing product. As of Friday afternoon I haven't heard anything.
I know that none of this is "the end of the world", but I think it's fair to expect much better communication from an e-commerce business these days 🤷♂️
SOLD A FEW WEAPON'S THAT DID NOT WORK, ONE SHOT IT'S BARREL OFF ANOTHER AIR GUN WENT ON FULL AUTO, THIS IS NOT ALLOWED IN THE UK, I COULD BE IN JAIL, NEVER EVER TRUST THESE PEOPLE AND WHEN YOU COMPLAIN THEY CUT YOU OFF AND TRY TO SHUT YOU DOWN, AFTER THIS I CHECKED OUT THERE REVIEWS, ABYSMAL , I AM NOT THE ONLY ONE WHO HAS HAD BAD TIMES WITH THIS COMPANY,,
AVOID THERE CUSTOMER SERVICE AS IT IS INEPT AND TREAT YOU WITH DISDAIN ,
pellpax are run by a bunch of wasters who are clueless..
Terrible experience with air guns failing right out of the box. The support team has not responded to my emails. I've spent over £500 and just hope to get my money back. If not, I will visit the store, and I won't be happy about it. It feels like my money has been wasted. I strongly advise against purchasing from this service.
I purchased my first pistol from the company, and I received an email confirming my order, which was a nice touch. They kept me informed throughout the packing and delivery process. When my order was ready, I received a call to confirm a convenient delivery time, and everything went smoothly. The delivery was on point. I'm really impressed with the service and look forward to doing more business soon. Thank you for a fantastic experience! 5 stars.
What a fantastic experience from beginning to end. I have utilized this service and it has exceeded my expectations. Their website is well-organized and easy to navigate, with clear explanations of how each firearm functions. Adding items to the cart is straightforward, and they provide detailed information about face-to-face fees, expected delivery dates, and required identification for age/address verification. Payment by card is also a breeze.
The entire process from purchase to delivery was seamless and professional. I received excellent, impartial advice that helped me select the rifle I purchased. I'm now considering buying a new pistol from the company and am confident that the experience will be just as smooth, including my trade-in.
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Here at Pellpax we can supply you with all your outdoor pursuit needs. Ranging from hiking boots to airguns we can supply & deliver it all.
Anything you cannot see on our website simply give us a call on 01263 731585 and we will do our best to help you.
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