Review Time
PenFed Credit Union Revolutionized the Experience of Great Banking
PenFed Credit Union has been a game-changer for me since the moment I joined. The staff on both the personal and business sides are truly exceptional—they are well-trained, friendly, and sharp, making every conversation feel like you are conversing with an expert who genuinely cares about your objectives. They invest the necessary time to comprehend your requirements and provide solutions that are both effective and efficient.
Their products are a refreshing change of pace: competitive rates that actually save you money, intuitive checking and savings accounts for both personal and business use, and practical tools that simplify everyday finances instead of causing stress. Smart, member-focused options that provide genuine value—no frills, no unexpected fees.
The customer service team is consistently available to assist you. Help is swift, accessible, and exceedingly responsive, whether it involves a brief phone call, secure message, or a visit to a branch. They promptly resolve issues and never treat you as a mere ticket number.
PenFed is a unique institution that stands apart from other financial institutions. The lifelong fan that I am is the result of the personal touch, useful products, and top-tier service. Do not hesitate to enroll if you are contemplating it. The distinction will be immediately apparent and palpable.
I am grateful to PenFed for transforming banking into an activity that I actually enjoy. I will be recommending you to all of my acquaintances.
We applied for a car loan using their car buying service. With credit scores of 799 and 822 we should qualify for their lowest rate advertised at 3.39%. Today we were approved for the loan at 4.54%. When I asked why we did not receive the lowest rate they said they had no way of knowing. When I asked to speak to someone who could, they said that was not possible and they don't negotiate the rates. I feel like it was bait and switch. Now we have a hard credit check and I don't feel like we should go to another financial institution. I would not recommend this credit union.
Phillip was my customer service guide through the whole process. He was extremely knowledgeable and handle the issues with with a great deal of aplomb. I would Phillip to anyone calling the -800 number with an issue or problem. He was a great problem solver. Thank you Phillip!
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Established in 1935, Pentagon Federal Credit Union (PenFed) is America’s second-largest federal credit union, serving over 2.1 million members worldwide with over $26 billion in assets. PenFed Credit Union offers market-leading certificates, checking, credit cards, personal loans, mortgages, auto loans, student loans, and a wide range of other financial services. PenFed Credit Union is federally insured by the NCUA and is an Equal Housing Lender.See more
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