privilege.com

4.6
4.6 Based on 61 reviews

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Average Rating

4.6

/
5

61 Reviews

5 Star
77%
4 Star
10%
3 Star
5%
2 Star
3%
1 Star
5%

All Reviews

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Review Time

Nikki Houghton
During the lifetime of this policy I tried to claim for an escape of water which destroyed my bathro

During the lifetime of this policy I tried to claim for an escape of water which destroyed my bathroom shower, the floor, the ceiling below. They sent a couple of rather shabby “inspectors” up from Glasgow, I swear they were just recruited from a mug shot book of Zombies they certainly didn’t seem to know what they were doing. AND I gave them coffee…..and they used our loo. They jumped about in the shower (YES THEY DID) and said the grout had come away from the base. Of course it had, you just JUMPED on it….
Apparently we weren’t insured because (get this) the builders hadn’t done a good job in the grouting. The house was 5 years old……So guys, when is an escape of water not an escape of water? What a CRAP company. We have renewed with another provider for half the (get this - Privilege tried to automatically renew at twice the previous premium despite having done NOTHING) cost and we ARE covered.
The repairs cost me £14000 - to say I was distraught is an understatement. Aviva have now bought this foul company out so Aviva will NEVER get my business.

1
Date of experience: Feb 13, 2026
Calla H.
Excellent assistance from the customer service agent in matching a lower quote

The initial quote was higher than anticipated, but the company managed to adjust and match the lower quote without compromising the insurance coverage. The representative was very efficient and understanding.

5
Date of experience: Jan 22, 2026
Derrick Adams
Initial value has declined significantly

When I first secured my car insurance four years ago, the rates were reasonable. Now, they rank among the most expensive, offering no advantages over other providers... It's worthwhile to shop around; I found another provider offering more coverage for a quarter of the price.

2
Date of experience: Jan 22, 2026
Ysquare
Initial affordability has disappeared

When I first signed up for my car insurance four years ago, the rates were reasonable. However, now they are among the highest, with no additional benefits compared to other providers... It's worth exploring other options; I found a provider offering significantly more coverage for a fraction of the cost.

2
Date of experience: Jan 21, 2026
valerie Walker
Good home insurance

Good home insurance . Great price and good service .

5
Date of experience: Jan 20, 2026
Sean Bell
Fair pricing for the coverage I needed and…

Fair pricing for the coverage I needed and simple to set up.

4
Date of experience: Jan 20, 2026
Very helpful advice, provided a good…

Very helpful advice, offered a good quote and a discount.

5
Date of experience: Jan 20, 2026
Mariah
The policy renewed automatically

The policy renewed automatically. Normally, I would compare prices before renewing, but with a holiday approaching, I forgot. I'm unsure how good a deal I received, but I'd prefer to have insurance than none at all. The company is one I trust; they were excellent the one time I needed assistance.

5
Date of experience: Jan 20, 2026
Marcie Patterson
Convenient to handle over the phone and…

Convenient to handle over the phone and the individual I spoke with was exceptionally helpful and easy to understand.

5
Date of experience: Jan 20, 2026
Eric
Straightforward, professional, and more affordable than most

5
Date of experience: Jan 20, 2026

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