penhaligons.com

4.3
4.3 Based on 21 reviews

Luxury British perfume house, offering a wide range of luxury fragrances online for women and men, as well as gifts, scented candles and grooming products....

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Average Rating

4.3

/
5

21 Reviews

5 Star
73%
4 Star
8%
3 Star
0%
2 Star
0%
1 Star
19%

Filtered Reviews

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Review Time

FranElTete51
Lovely items, but customer service fell short

The items are lovely, but I had a frustrating experience with customer service regarding an extra gift box I requested. I offered to pay for it, but was told this wasn’t possible.

1
Date of experience: Dec 10, 2025
Braxton Rogers
Highly recommend!

There was an issue with an unprocessed order, and the customer service advisor was efficient, kind, and wonderful. The problem was resolved quickly! I can't recommend enough.

5
Date of experience: Dec 10, 2025
Charmaine Bell
Great customer journey

I had a positive experience purchasing a perfume during a sale, which included a complimentary gift. However, the gifts were not complete due to a possible technical issue during checkout. I contacted customer services, and the issue was resolved within hours. They arranged to send the gifts without hesitation. Thank you to the representative for your polite and professional assistance throughout the process.

5
Date of experience: Dec 09, 2025
Hodierna
Quick assistance with my query

I had to reach out with a question about my order, and a representative was prompt and helpful in resolving it.

4
Date of experience: Dec 09, 2025
Kayla F.
Quick and charming assistance

The representative handled my issue swiftly and efficiently, and I am very pleased with the outcome.

5
Date of experience: Dec 09, 2025
_DracKar_48
Amazing help from Justine

Justine has been fantastic and has provided me with tremendous support.

5
Date of experience: Dec 09, 2025
Derek Patterson
Good service despite delays

I recently placed an order, and while it was expected within 3–5 working days, it took 10 days. I understand the holiday rush can cause delays, but I wish the company had communicated this better. I was prepared for a shorter wait, and the silence left me unsure about my order. The day before my parcel arrived, I received an update from a representative who acknowledged my frustration, apologized sincerely, and offered assistance, even providing a discount for my next order. His professionalism turned my experience around, making me feel valued as a customer. Thank you for making a difference.

4
Date of experience: Dec 09, 2025
Stacie
Excellent service from the lovely Leah…

Excellent service from the lovely Leah , she was more than happy to help me with my enquirys. Very polite lady . Thank you so much for your help .

5
Date of experience: Dec 08, 2025
Customer
Quick response to sort issue

Quick response to sort issue

5
Date of experience: Dec 06, 2025
Lisa Lingard
Had a lovely lady called ella look…

Had a lovely lady called ella look after me regarding my order, and she was very quick in responding to my email and very polite.Regards Lisa Lingard

5
Date of experience: Dec 05, 2025

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Business Details

  • Luxury British perfume house, offering a wide range of luxury fragrances online for women and men, as well as gifts, scented candles and grooming products.

  • language https://www.penhaligons.com

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