pensionwise.gov.uk

2.3
2.3 Based on 78 reviews

...

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Average Rating

2.3

/
5

78 Reviews

5 Star
30%
4 Star
1%
3 Star
4%
2 Star
4%
1 Star
61%

All Reviews

Filter Reviews

Review Time

Dutton B.
Options for my pension were clearly explained.

We received information about our pension options that we hadn't known before. The representative made everything much clearer and helped us gain valuable knowledge. It was a very professional experience from beginning to end!

5
Date of experience: Jan 12, 2026
An excellent service experience

My appointment was simple to set up, and I received a phone call right on time. The questions asked were relevant to my pension inquiry, and the process was clearly explained at the start. The interaction was friendly and professional, putting me at ease. All my questions were addressed, and I was informed about my options. By the appointment's end, I felt more knowledgeable about my next steps regarding my pensions. I also received a follow-up email summarizing our discussion, which was very useful. I would recommend this service to everyone, even those who think they know what to do.

5
Date of experience: Jan 09, 2026
Dr_Praline_4367
We received options regarding my…Pension

We were presented with options concerning my pension that we hadn't known about before. The representative made everything clearer and helped us gain more understanding. It was a very professional experience from beginning to end!

5
Date of experience: Jan 08, 2026
Asol3n3198
The advisor showed great patience with my...

The advisor demonstrated significant patience with my inquiries.

4
Date of experience: Jan 07, 2026
Dick Brown
Expert guidance received

I received good expert guidance and clear explanations of pension terms and issues for retirees.

5
Date of experience: Jan 02, 2026
Coloman Wright
Frustratingly unhelpful experience

This organization felt utterly pointless, offering generic advice instead of personalized support. They simply repeated information that is already available online, which is disappointing, especially considering the complexities of the pension industry created by government regulations. It seems the only solution is to seek costly independent financial advice.

1
Date of experience: Dec 24, 2025
Truman Wilson
A great company for pension advice

This company is excellent to work with; they are very helpful, provide great advice, and maintain professionalism in their work.

5
Date of experience: Dec 23, 2025
Louella Price
Quality service

The overall service provided is of a good standard.

5
Date of experience: Dec 16, 2025
Demetrius Smith
Very helpful phone consultation

I had a detailed and valuable one-hour phone call with a knowledgeable agent who addressed my concerns and highlighted potential pitfalls. I received a follow-up email summarizing our discussion right away.

5
Date of experience: Dec 15, 2025
Dragunovs
A significant waste of time

This was a colossal waste of time. The script was not customized to my situation. I became frustrated with the representative, who lacked empathy while reading a script in a monotonous tone, leading me to end the call.

1
Date of experience: Dec 15, 2025

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