Review Time
I am going to divide this review into 1)product , 2)installation, and 3)post installation problems. The first earns an A, the second a tolerant B, and the last a solid D.
1) I got a Sundream 3 and it is sturdy, pretty, and will be an asset to my Arizona High Country afternoons. I got a screen on the west side which seems quite solid and it came with lights and a heater which I will likely not really use, but not sure. I am hoping that the louvers will be helpful to keep open and avoid a snow load and get more light to my windows in the winter, but that is yet to be tested. (See #3)
2) It took a while for the Pergola to arrive and longer for me to schedule the installation. I live in Flagstaff and they had to come from Phoenix. Two men arrived on time and got right to work. About an hour into it they came to me and said that they didn't have a f***ing part and so couldn't continue. Hmmmm. I suggested THEY call their company or Pergolux and figure out what next. I don't know who they called but they couldn't continue so I called the installation company (based in Washington State I think) and they helped the installers. After a trip to Home Depot and maybe 2 more calls to the Installation company, it was done. (Each time I had to call the installation company and ask THEM to call the installers). OK, so I didn't have a great vibe from the installers and their tramping and leaving cigarette butts in my nearby flower bed, and drinking all the cool drinks that I left out for them AND 4 other workers who were doing other work outside (I know that they drank all the drinks because they left the bottles and caps strewn about the area) didn't help my mood. But then at the end of the day, I had a pergola that looked OK.
3) About 10 louver openings and closings later (mostly to show friends how it worked) the thing stopped working and the motor just whined at my requests for a position change. I contacted Pergolux who send me on to the installation company who sent me back to Pergolux who suggested I talk with the installation company and so on. Everyone wanted me to video the issue (funny because nothing moved and a still was PERFECTLY adequate). Pergolux eventually sent us several videos on how to do the repairs ourselves. Those videos seemed to be referencing another model because when you looked "inside", nothing was the same. There was also a nut that couldn't be loosened even with an impact driver. I must say that everyone was very polite during all this but polite don't open louvers. Eventually they sent us a new motor and we hired a local contractor to come and install it and trouble shoot everything. It took him 4-5 hours to unhouse the problem and put in a new motor. It seems that the wiring had not been properly anchored and worked its way up to be pinched in the louvers. When the louvers couldn't open the motor burned out.
So bottom line: I think I am happy with the product (still have to see how the revised installation goes). I can only say that the accountability was lacking. I would also hope that there was some corrective back and forth between Pergolux and their recommended installers. Good luck y'all.
Speaking with Nicholas Lipka at Pergolux Sales made the entire experience wonderful. He is very knowledgeable about the product and we compared different models and found one that accommodated my price range.This is the 2nd Pergolux Pergola I have ordered. I would order again, if I needed to.
I love the pergola, it is very good quality and definitely adds to my back yard enjoyment, What kinda bothered me was that after two weeks the controller started to malfunction. I did get a replacement but I had to pay $300 for my handyman to take the pergola somewhat apart and replace it. Just seems to me that for something like this you should of covered the cost.
The pergola is awesome, and went together easily once I found the right manuals. I bought the S3 version and it was difficult to find the manual. Every manual on the website and the you tube videos were for the prior version. While it was similar, there were some differences in the parts. Also I am not a big fan of pictograms especially when they show the wrong parts. I called customer service for an issue and I can’t say enough good things about them. Incredibly helpful and responsive!
I purchased the Sundream pergola and expected to have it in a couple weeks, which ended up being several months. I must say, the wait was worth it. It’s beautiful and well made. I absolutely love it! The motorized roof, LED lighting, a heater are nice touches. I, also, purchased the wood privacy panels—Not sure it’s worth the expense, but overall this is a beautiful addition to my backyard.
These pergolas are very easy to assemble and very durable. We had a pergola raising party where seven of us neighbors assembled two of the large size Pergolas faster than the YouTube team. They also withstood winds of 120+ miles per hour in hurricanes Helene and Milton. I love my Pergolas.!
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