Review Time
5th Year running insured with Pet Protect and we have claimed a few times for gastro, so nothing major but each time they have been quick and efficient with payments. On renewal there was a simple error in age - again corrected without an issue or cost increase.
Virtual assistant....so so but the real people, excellent communication and professional.
5th Year running insured with Pet Protect and we have claimed a few times for gastro, so nothing major but each time they have been quick and efficient with payments. On renewal there was a simple error in age - again corrected without an issue or cost increase. Virtual assistant....so so but the real people, excellent communication and professional.
The most important thing to me was that my claim was paid promptly and without fuss. I used the Live Chat facility to help me complete the correct online forms which was really helpful and when I needed to speak to an agent, they were polite, concerned for my animal’s wellbeing and answered my questions fully.
Only ever made one claim in 5.5 years before cancelling today. Our premiums went up and up, then up again.Our dog had to have a castration due to having blood in his pee. Total bill £1200 (£800 investigation + £400 castration). The vet claimed on our behalf, advising that the castration might not be covered. It wasn't. In fact NONE of it was covered! Apparently an intact dog does not get the same cover as a castrated one.The pet insurance sector is just a racket, and all insurance companies are laughing in our faces.Cancelled my insurance immediately. I'll put the £90 per month in a savings account and do it that way. I'd have been way in credit by now if I'd just done this from day one.
We've had no problems with claims for our little Chichon/Pom x. We have it dealt with now, through our vet, as we’re older and it’s less stressful for us. The vet & Pet Protect keep us updated on all claims, which is really helpful. We have had 3 dogs insured through Pet Protect to date, guess this says it all.
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Pet Protect is a well established provider of pet insurance products for cats & dogs in the UK and has been covering pets for over 40 years. Our Lifetime cover offers peace of mind and helps to protect your pets if they become unwell.
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