Name: petsandfriends.co.uk
Telephone: 01156950252
Rating: 4.5

Christy Guest

Remarkably quick and efficient service.

The service was remarkably quick and efficient. The variety of products available is excellent, and browsing their website is very easy. I was pleasantly surprised to receive a complimentary gift with my dog food order, which was a nice touch. I will certainly shop with this seller again in the future.

Date of experience: Jan 13, 2026

Donna Barnes Guest

2 months ago

Did not receive my package and no response from support.

I was supposed to receive my package last week, but it never arrived, and I can't find any information about it. I submitted a query through the online form but got no reply. I also sent an email and still haven't heard back. The customer support is extremely lacking.

Date of experience: Dec 06, 2025

Kathy Wright Guest

3 months ago

No delivery and no reply.

I was supposed to receive my parcel last week, but it never arrived. I've been unable to track it down. I submitted a query through the online form but got no reply. I also sent an email and received no response. The customer support is disappointing.

Date of experience: Nov 27, 2025

CHIBI2695 Guest

7 months ago

Outstanding service

Outstanding service with competitive prices and a subscription discount. My order was processed swiftly without any issues.

Date of experience: Jul 07, 2025

RM64 Guest

7 months ago

Extremely let down

Extremely let down; I had an appointment scheduled for this Saturday, but I received a call today stating they are short-staffed again. I had booked weeks in advance and will not return after being disappointed once more.

Date of experience: Jul 04, 2025

Mason Guest

8 months ago

This place meets all expectations

I've regularly used the in-store grooming service for my two anxious rescue dogs. I can’t praise the staff enough for ensuring a stress-free grooming experience. The high quality of the cuts is an added bonus. The staff are friendly and always ready to assist with any questions I have. Kudos to the team!

Date of experience: Jun 16, 2025

Phineas B. Guest

9 months ago

Misleading promotions

They offered cashback to attract customers but retracted it six months later. We spend a substantial amount annually on premium cat food and will not shop there again.

Date of experience: May 10, 2025

Ethan Reed Guest

9 months ago

Reliable subscription service for dog food

I have relied on their online service for quite some time, and they are consistently dependable. Communication is excellent, and the deals are very appealing. I highly recommend them.