Review Time
This company is an absolute scam. I added money for faster delivery then thier excuse when it was delayed was "problems at the manufacture end" . Then they sent it to somewhere Vancouver Washington state. When I told them that they sent it to the wrong address they said, "it was too late to change the address". I emailed them stating I put in the correct address on the initial purchase form yet they ignored this. They stated they would not refund my money. So, I spent money with no sweatshirt for my wife!!! DO NOT ORDER FROM PETIFY. SCAM!
I bought the large dog backpack for my 30lb dog with the "lifetime warranty". The strap broke on its 3rd use. Repeated calls and emails to the company for a replacement backpack or refund have fallen on deaf ears. No response from the company at all. Spare your dog and yourself injury and heartache. Do NOT buy this product. Save yourself frustration and do NOT buy from this company. They just want your money.
They are scammers, don't buy from them. I have a faulty product. They offer a lifetime warranty as advertised on their website and after contacting them via their email they emailed back to say I could have a replacement or refund, so I opted for a refund but I have never heard from them since, despite contacting them continually. The company that operates the website is listed on the website under "impressum" - you can see their company name and address and if you google there are 2 people who head up this company - you can research them and get in contact with them and request that they suspend the website. Don't let scammers prosper.
This company is a scam! They take your money but never send you the product you ordered. I’ve been waiting for the waterproof dog jacket since December 27, 2020 and it’s currently July 10, 2021! I’ve reached out multiple times to customer service and had one response about them opening a ticket into this and it was opened in March and never heard back from them!! Don’t waste your money and read the reviews before ordering from these knob heads!
I had ordered a puffy jacket for my dog for the Winter. I placed the order on 12/24/20 and had very little communication from the company about my order. Each time I would inquire about delivery, I would get an automatic reply that the were working on my request. After waiting 5 months for the jacket that never came, I asked for a refund with the same automatic response. Out $40. This company is a scam and you should never order from them. Horrible stealing from people wanting to buy products for their furry friends. ABSOLUTE FRAUD.
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