Review Time
My overall experience was very good. Everything was smooth from start to finish, and I found it easy to understand and use. The quality met my expectations, and I appreciated the attention to detail. If I had any questions, they were resolved quickly, which made the whole experience stress-free. I would definitely consider using this again and would recommend it to others.
I'm still early in my journey but needed video software for marketing my business. Many options were too expensive. The pricing offered is very fair, and although I have much to learn, the software is incredibly user-friendly. I'm very happy with my purchase and would recommend it for small businesses, as the video I created would have cost thousands with a marketing firm.
I have generally enjoyed my time with the site, but I'm encountering significant hurdles in trying to cancel my monthly subscription. Despite trying for two weeks and submitting a support ticket over a week ago, I still haven't succeeded. To avoid being charged again, I accepted the 'free month' offer during the cancellation process and turned off automatic payments on my payment platform. Just a warning for potential users: cancelling isn't as easy as it seems.
Overall, my experience with the site has been positive over the years, but I'm currently struggling to cancel my monthly subscription. I've been trying to cancel for two weeks with no success, even after submitting a support ticket about my issue over a week ago. To avoid another charge next month, I accepted the 'free month' offer presented during the cancellation process and disabled the automatic payment on my payment platform. Be cautious before signing up, as cancelling is not as straightforward as it appears.
The company could enhance their service by providing responsive customer support. On November 26th, I was billed for a renewal without prior notice. Had I known, I would have cancelled the service beforehand. After the unexpected charge, I logged into my account to cancel, but the message indicated I could continue using the service until November 2026. I want to cancel now, not later. I've reached out to customer support three times for a refund, but after ten days, I've received messages about high volume and no resolution. It feels like a tactic to deny refunds. A very disappointing experience.
Caution is advised due to questionable billing practices. The service auto-renews, and the only way to disable this is by cancelling your account. If there's remaining time on your subscription, you lose access to your folders despite having paid for them. They also overcharged my annual plan by $30 last year and this year, with no response from customer support.
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