Review Time
The item on the website claimed it was compatible with my bike model, but it did not fit at all. They charged me for return shipping and later changed the website to exclude my bike model. Despite contacting them right after my order and noting compatibility during checkout, they refused to take any responsibility.
I ordered a shirt in XXL, but it arrived as a medium. It was incorrectly labeled by the manufacturer, and the customer service of the company is very poor. They can't provide a replacement and won't issue a refund until the item is collected by the manufacturer in America. Very disappointing. I would not recommend buying from them!
The part listed on the website indicated compatibility with my bike model, but it did not fit. I was charged for return shipping, and later they changed the website description to remove my bike model. Despite contacting them immediately after placing my order and leaving a note during checkout to verify compatibility, they took no responsibility.
What was supposed to be 5-7 days for delivery turned into 4 weeks. When the package finally arrived, some items were missing. I couldn't reach them by phone, and there was no response to my emails. It's a complete mess; I would not recommend using this service!
The website is user-friendly and appears to be a British company, though they are actually based in Spain. I was initially worried about potential duty and VAT charges, but since I had already ordered parts, I decided to wait. I spent over £120, qualifying for free shipping. I received an email confirming shipment within 5-7 days, and it shipped on the 7th day, arriving three days later. The order was well-packed, accurate, and in perfect condition, with no extra charges. The only downside is the delivery time, and I'm uncertain about the return process, but based on this experience, I would definitely order from them again.
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