Review Time
Poor quality, poor packaging.
Items were expensive so I am assuming it is with great quality.
Items were inside a plastic and pouch, the earrings were so light as if they were made in plastics.
The earring back/clutch were plastics!
I had an issue with a necklace I purchased as the clasp came apart after about a month. I reached out to customer service and they responded promptly and professionally. They acknowledged the issue and arranged a replacement free of charge without much hassle.While the initial quality was a bit disappointing, I appreciate how efficiently and fairly they handled the situation. Overall, a positive customer service experience.
I had a wonderful experience with both the product and the customer support team. Although I had a small issue with one of my Mathilde Pearl Earrings after the first wear, the team handled everything with so much kindness and care. They were extremely reassuring, understanding and resolved the issue speedily (even though it was during the Christmas and New Year season). The earrings themselves are beautifully made and feel really special to wear. Things sometimes go wrong, but the way a brand responds makes all the difference, and in this case, they truly went above and beyond, and exceeded my expectations.
Hannah was super helpful, and I’d say the after sales service is top notch. I lost part of my earring after 1 wear and I had emailed them asking if they sold replacement. They kindly helped to arrange for a replacement at a small cost. Thank goodness my earring isn’t to waste now! Thanks to the team at Plain.J! Beautiful product, great team!
The gold stud is so tiny and I have dropped and lost it while taking it off. The design just didn’t work - the gold stud can be bigger so it can be properly gripped. I have lost the stud within 2 weeks of wearing and there is no way I can wear it again since the stud is lost so I wasted my money. It’s my first purchase from Plain J and I am extremely disappointed with the very poor design and lack of attention to usage details.
Fast shipping and products were exactly how they are shown on photos. Durable products, comfortable to wear. Love how elegant the earrings look. I have sensitive skin and have been wearing various earrings from Plain.J and so far, I do not have any allergic reactions. Will purchase again!
Fast shipping and products were exactly how they are shown on photos. Durable products, comfortable to wear. Love how elegant the earrings look. I have sensitive skin and have been wearing various earrings from Plain.J and so far, I do not have any allergic reactions. Will purchase again!
The gold stud is so tiny and I have dropped and lost it while taking it off. The design just didn’t work - the gold stud can be bigger so it can be properly gripped. I have lost the stud within 2 weeks of wearing and there is no way I can wear it again since the stud is lost so I wasted my money. It’s my first purchase from Plain J and I am extremely disappointed with the very poor design and lack of attention to usage details.
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