Review Time
I cancelled before the trial ended, yet the company has charged me for months. After reaching out to support, they claimed my account was deleted along with my data and couldn't assist with stopping the charges. This feels like a scam! I had to report my card as fraudulent.
I cancelled my trial before it ended, yet I've been charged for months. I contacted support, and they claimed my account was deleted along with my data. They said they couldn't help or stop the monthly charges. This feels like a scam! I had to report my card as fraudulent.
I am very disappointed with this company's confusing pricing and refund policies. I signed up for what I thought was a yearly fee of $49.99, but later found out I was being charged $49.99 monthly. When I reached out to support, they claimed I signed up through their website and pointed to their refund policy. Even after canceling months ago, they continue to charge me and refuse to issue a refund. $600 a year for an app advertised at $49.99 annually is unacceptable. I feel misled and taken advantage of.
This experience has been incredibly frustrating. If I could give it zero stars, I would. I paid for a lifetime subscription to help with my plants, but the app failed to provide accurate assessments. I tried to contact the company for a refund, but they directed me to the platform for assistance. After reaching out to the platform, they refused to issue a refund. I disputed the charge with my card issuer, but it was denied without explanation. It seems like the platform is just trying to take my money for an ineffective app. I will continue to share my negative experience until I get my money back!
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