Name: playmator.com
Telephone: 000000000
Rating: 3.5

Nico Van Der Westhuizen Guest

I was so upset when I could not find the link to pay my Duty's & Taxes, and nobody seemed to be help

I was so upset when I could not find the link to pay my Duty's & Taxes, and nobody seemed to be helpfull. After having read a few similar type of complaints I thought thats it, I am now also one of them, money spent on goods that I will never see.
Fortunately an angel at Temu stept in and resolved my query in minutes and I could make the payment. But when I was told that I could expect delivery "some time next week", I just saw red. Temu's people don't care one bit, went through my head. I decided this was my last order ever with Temu. Big was my surprize when I was contacted with nice words and apologies, on top of this current one, my heart softened and I felt good about My Temu.There are wonderfull people at Temu afterall and I will always be your loyal supporter. Thankyou, thankyou!

Date of experience: Mar 04, 2026

Nico Van Der Westhuizen Guest

1 week ago

Jeremy was such a helpfull and understanding man. He understood my predicament and bent over backwar

Jeremy was such a helpfull and understanding man. He understood my predicament and bent over backwards to accomodate me. He is such a jewel for your company with the best customer service that I ever experienced. He kept me up to date during the process and I was delighted to hear from him that I will be refunded in full. Now I just have to waite for the funds due to me to reach my bank account. I rate his customer service a 10 out of 10.
Congrats Jeremy, you are a star.

Date of experience: Feb 24, 2026

Nico Van Der Westhuizen Guest

2 weeks ago

Jeremy assisted me to cancel my subscription, after I realized that I would never be able to afford

Jeremy assisted me to cancel my subscription, after I realized that I would never be able to afford the monthly suscription.
Being a pensioner with not much of an income per month, Jeremy immediately understood my predicament, and agreed to cancel my subscription and refund me with my initial payment. One of the few decsent human beings alive out there........you will always be my friend Jeremy, although we have never met. Blessings!

Date of experience: Feb 23, 2026

Tigerlily Guest

1 month ago

Returning to express my disappointment with the refund process

I'm back to express my disappointment, as I've been waiting for an update on my refund. It's frustrating that my money hasn't been returned and there has been no communication. I hope to receive some updates soon, as I'm still waiting.

Date of experience: Jan 18, 2026

Pixie Guest

1 month ago

I want to cancel and get my money back…

I would like to cancel and have my money returned to my card.

Date of experience: Jan 18, 2026

Claude Parker Guest

1 month ago

The service is incredibly supportive, because…

The service is incredibly supportive, as they understood my request for a refund and clearly explained the process to me.

Date of experience: Jan 17, 2026

Sandi Long Guest

1 month ago

Issues addressed by the team

Thank you for the assistance.

Date of experience: Jan 14, 2026

Dorian Adams Guest

1 month ago

Refund Request!!

I'm here again to leave another review, as my frustration grows. Despite my wait for an update regarding my refund, I haven't received my money back, nor any information about it. I hope there will be an update soon, as I'm still waiting.