pokemon.com

2.3
2.3 Based on 48 reviews

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Average Rating

2.3

/
5

48 Reviews

5 Star
29%
4 Star
4%
3 Star
0%
2 Star
2%
1 Star
65%

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Jesse Brown
Pre ordered the white flare etb for my…

Pre ordered the white flare etb for my sealed collection. It arrived with a slight tear in it and customer service said there nothing they can do since the plastic wrapping is intended to protect the contents when it’s inside a box with absolutely no protection. Absolutely so unprofessional for one of the biggest companies in the world.

1
Date of experience: Jul 17, 2025
Bad!

The promo card from the Iono Premium Tournament collection box was missing. Reported this and still after a year no solution. Customer support does not respond to my e-mails anymore. Such a shame!

1
Date of experience: Jun 20, 2025
Harold Rogers
I created a Pokémon account with my…

I created a Pokémon account with my school email that was my first mistake because after I graduated I no longer had access to that email. I deleted my Facebook account because of some toxic or and started fresh went to go recover my account that was linked through my school email and old Facebook and they denied me access after I had answered there questions to the best of my knowledge and even added extras like the location for when I created the Pokémon account there support system is terrible rated 0 stars not just because I’m upset but because I gave them accurate info and they still denied me access to my old account!

1
Date of experience: Mar 20, 2025
JeremyGamePlays98
SCAM ALERT

I wanted 0 stars but it would not allow me to. Ordered £16 worth and payment was taken but NO DELIVERY and NO RESPONSE back just money taken so if anything good to come out of it don’t let anyone else be scammed! DO NOT USE! SCAM! STAY CLEAR!Also it’s now been reported the site

1
Date of experience: Jan 06, 2025
Ella Price
Bought 210 euro worth of pokemon card…

Bought 210 euro worth of pokemon card boxes and boosters. NOT 1 full art or EX card in it. NOT ONE. Full blown scam. Money hoarding scammers. Will never buy again and actively tell others to stop too.

1
Date of experience: Jan 03, 2025
BT4
Not honest.

Not honest.

1
Date of experience: Dec 20, 2024
Landon
Terrible Customer Support Experience: Three Years Without Resolution

I am thoroughly disappointed with the customer support from The Pokémon Company International. Over the past three years, I have been attempting to resolve an issue where I received a card in the wrong language in an Italian product pack. Following their instructions, I sent the defective card back for a replacement, but I have yet to receive any resolution.Communication from their support team has been abysmal, characterized by long periods of silence and vague responses that never address the core problem. Despite multiple follow-ups, there has been no satisfactory solution provided, leaving me feeling neglected and frustrated.This prolonged lack of effective support is unacceptable from such a renowned company. My trust in Pokémon's brand has been severely damaged by this experience. I urge The Pokémon Company International to improve their customer service and provide timely, concrete solutions to their customers.

1
Date of experience: Oct 09, 2024
Wanda B.
deleted a big group of players

You should make roblox games that were created if your going to copy right them off of roblox , it was fun to see the skins and search for stuff in grass instead of walking out in public and almost getting killed by a dam car. Youve ruined fun for your copy right crap if anyone can send that directly to the company please do !

1
Date of experience: Oct 04, 2024
Bayard Anderson
A clear example that money and…

A clear example that money and popularity do not make good company. New competitive card sets are always BORING. There has only been an improvement in the art with the arrival of new artists. P* games for Nintendo died 15 years ago, as far as innovation goes. The PTCGL has undergone a notable downgrade with the change of client, the only good thing is that the card draw has been made random, previously it was scripted.Wake up Pokemon Company, I've been a fan for 25 years, like the rest of the users. You are not meeting your customers' standards.

2
Date of experience: May 07, 2024
Awful customer support doesn't care at all

Quite recently my Account was breached into and instead of helping me recover it, they just fob me off and state they can't do anything about it by stating " we cannot proceed with your request."What a joke...

1
Date of experience: Apr 19, 2024

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