Review Time
I would like to thank your colleague"stephen" from the "loyalty" department for all his help over my last 2 calls in regards to helping me out on my rates I had been charged that I was unaware I was on the night rate im very happy with all the information he had given me and the fast change that was made 4 me onto the 24 hr rate within such a short time iv seen a massive difference already thanks so much for the help stephen very much appreciated 👏 Rachel
I called prepay power today in relation to a lost gas top up card. I was speaking to a lady called Nivya & Nivya was extremely understanding & helpful in her approach to dealing with my my situation. What a fantastic staff member to have on your team 👏👏
Absolutely scum company, they are one of the most expensive companies out there and we we’re going to change companies and they called my father and twisted the truth about the company we were changing to, he’s old and that’s exactly what they were relying on, scaremongering vulnerable people into staying with them because anyone with a brain wouldn’t, I will never touch prepay power again
Ridhi has been very patient with my many spelling corrections and helped me out quickly and efficiently. Had a previous bad experience with how lovely she's been I'm gonna forget about that soon
I recently bought a property that had a Prepay power meter that I needed to disconnect. I spoke with Emma on the phone and she was incredibly helpful. There was an issue with locating the account for the house but Emma went through all possibilities and got the problem sorted. Thank you Emma!
I struggle with severe anxiety and depression linked to financial issues and PTSD, but the support team has been outstanding. I was genuinely concerned about losing access, but their assistance alleviated a significant amount of my stress. I truly appreciate the help they provided.
I have been with this service for over 2 years, and the main reasons for my loyalty are the variety of services they provide and the outstanding agents like the one who assisted me with my advance payment. Their unique offerings set them apart from other energy providers. I highly recommend this company, especially for individuals or families who are particular about their choices. My agent was incredibly helpful, which is a significant factor in my decision to continue using their services.
I wanted to rate James with 5 stars for his efforts in handling complaints, but I must give 0 stars to the company. I spoke with many representatives over several weeks and endured numerous lengthy trips before James, with remarkable patience and against all odds, managed to deactivate the meter so I could restore my electricity. This has been the worst customer service experience I have ever faced in my life, and I am a pensioner!
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