Name: wave-utilities.co.uk
Telephone: 03332079283
Rating: 4.9

gary dresser Guest

This issue ran for over 15 months and was one of the most frustrating customer service experiences I

This issue ran for over 15 months and was one of the most frustrating customer service experiences I have ever dealt with.

I had a long-running billing dispute involving incorrect meter readings, incorrect meter allocation, and an incorrect address. Despite repeatedly providing clear evidence, I was forced to re-send emails and documentation countless times, spend nearly 30 hours on the phone, and exchange over 40 emails. I was repeatedly referred back and forth between Wave and their debt recovery team, neither of whom would take ownership of resolving the issue.

At one point, despite the dispute being well documented, the matter escalated to debt recovery, which was extremely stressful and unacceptable. I was seriously considering taking the case to the Ombudsman just to get it resolved.

The only reason this review is five stars is Laurissa. Once she became involved, she actually read the history, understood the evidence, took ownership of the problem, and resolved it properly. The account was finally corrected and closed at £0.00, allowing me to move on after more than a year of unnecessary stress.

Laurissa was professional, proactive, and effective, everything that had been missing from the process up to that point. Without her intervention, I have no doubt this would still be unresolved.

Gary

Date of experience: Feb 12, 2026

Peter Poy-slash Guest

1 month ago

What a great wonderful experience customer service with Joanne she is very knowledgeable and profess

What a great wonderful experience customer service with Joanne she is very knowledgeable and professional sorted out all issues I have had.

Thank you 🙏 so much once again 🙏🙏

Date of experience: Jan 22, 2026

Dicky Kelly Guest

2 months ago

Exceptional Assistance

The representative was outstanding, responding to my inquiry swiftly and resolving my issue. Much appreciated!

Date of experience: Dec 10, 2025

BB26 Guest

2 months ago

Excellent Support Response

The representative was prompt in addressing my inquiry, providing clear and helpful assistance. My issue was resolved, and I received valuable advice on direct debit and bill management.

Date of experience: Dec 09, 2025

GS Guest

2 months ago

Customer Sevice

The Staff member, Rashita, patiently went through all our queries and responded.

Date of experience: Dec 09, 2025

Mark Brown Guest

2 months ago

The last wave goodbye

Having just retired as a sole trader for many years I had to deal with a number of utility companies to close down the accounts related to my business. By far WAVE was the easiest to deal with.

Date of experience: Dec 09, 2025

Vijay Sharma Guest

2 months ago

It was quick and easy to contact

Date of experience: Dec 09, 2025

Lynn Guest

2 months ago

Query resolved

Rahida was extremely helpful and we managed to sort the problem out & come up with a plan for moving forward. Rahida was very efficient & is a credit to your customer support team.

Date of experience: Dec 09, 2025

vervex11 Guest

2 months ago

Great Staff, Mediocre System

Service was average, and the website left much to be desired. However, the young lady on the team took ownership and effectively addressed my concern. Thank you for your help! It's frustrating that we face penalties while utility companies continue to pollute our waterways.