Review Time
Pasé días intentando hacer un pedido en línea y pagar con mi Mastercard. Resultó imposible... Busqué una forma de contactar con el servicio de atención al cliente, pero también fue imposible... Muy mala experiencia... lo lamento...
I had an incredibly frustrating experience. I ordered a perfume, but the courier left it at my apartment door with a forged signature while I was away, despite my request to reschedule the delivery. The package seems to have vanished, likely stolen, and the courier's support was unhelpful, merely confirming it was left unattended. I reached out to the support team of the service, but instead of addressing my concerns, they just sent me the delivery proof, which I had already stated was not signed by me. After a lengthy email exchange, I received no assistance. To sum it up, nearly a month later, I have no response, no perfume, and I've lost my money.
This is my second order from the service, and both have been excellent. Although the shipping can take a bit longer (from Spain to France), I've always received my package within 10 days or less. I would suggest improving the tracking system, as it can sometimes feel unclear, leaving us uncertain about our package's location.
I do not recommend this service at all. I haven't received my order and have sent multiple emails without any response. I spent a lot on my order and did not expect such poor communication. I'm very frustrated! I want my order or at least a refund, but there has been zero communication!
If I could give zero stars, I would. I've emailed multiple times without a reply. When I called, I was directed to someone else who also didn't respond. The delivery was marked as 'customer absent' even though I was home. How could they take a picture of another house? It's been almost 10 days, and I still haven't received my package.
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