Review Time
This is the first time I have ordered from Pro Shrimp. The whole process was so easy and the items I purchased were on at a great price. I could not believe how quickly the order arrived, and tracked by Yodel. It was packaged great!I can only highly recommend Pro Shrimp through my own experience, and will def be ordering again.
Ordered 2 supposed foreground plants paid for quicker shipping so they wouldn't be in transit for long when arrived the stems were bent over nearly snapped hardly any leaves and definitely too big for foreground I tried putting them in the aquarium with root tabs fertilizer and CO2 but unfortunately they look awful nothing like the photo of what I ordered I did raise a ticket which 7 days later is still being processed shame as I took plants out ready for these arriving so now got a bare tank and no response from pro shrimp
I have made a few orders from Pro Shrimp in the past couple of years. Each time, they've delivered on time and the quality of the plants is good. I had one order recently arrive with damage from the courier (which seems to not be a very uncommon occurrence given other reviews), but they were responsive and reimbursed for the damaged items without a fuss.
I've ordered from Pro Shrimp a few times now, generally for plants, hardscape, and other planting materials. The plants are usually very well sized and healthy and they have a wide selection. They are also cheaper than other online stores even though they are offering the same good brands (Tropica/Dennerle/Aquafleur etc). I did have a couple of plants I bought on sale which were unfortunately dead but since they were impulse bargain buys for under £2 I didn't expect much, plus it was during the cold weather in winter.The wood has been a nice variety of shapes and sizes.I had one issue with some rock where they sent much less than I'd paid for, but this was quickly refunded. Customer service via email has always responded quickly and helpfully within 24 hours normally.
As others have said, the phone was not answered when I tried numerous times to ring Pro Shrimp for urgent help upon receiving a shrimp with what I thought looked like fungus. So I emailed, and received one reply asking for photos (which I sent) but offering no advice about what to do, then, no response after that and my subsequent emails were ignored. The shrimp died, and I am still very worried about my existing colony that the new shrimp were introduced into. I wanted to support a local business, and have used Pro Shrimp before, but I won’t be shopping here again. I received a refund via PayPal but I still stand to potentially lose much more if my existing shrimp colony get sick.
Overall, the items were good, except for some slate. It was extremely rusty and honestly looked like something I could have broken off from my garden pavement. I reached out to the company regarding this issue, but after 4 days, I still haven't received a response to my ticket.
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Online Freshwater Shrimp Shop. Nano Aquariums, Freshwater Shrimp, Food & Accessories from the UK experts! We ship worldwide!
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