Review Time
Like many other people on the various websites and forums, I have had a terrible experience with this company.You are not dealing with the AA, your dealing with a subcontractor who appears to be set-up up to refuse the claim from the outset.The car garage who sold the car and warranty, do not have any role in helping with a claim, all they do is sell it to you, this part of the problem.In my case I felt something could be
ZDFSNAZ9You asked about the door code. I gave it to you in 3 different ways. system, sms and phone. nothing.Then, after a week, you said there is no address (?!) - also gave it to you. nothing. Contacted customer service (2? 3 times?)- no reply. After two weeks of this, I got two emails: 1. that "according to my wishes" I can pick it up in Vitry, 1h away from me (no, this was never my wish), and another suggesting that the package is on the way back already. Good, I didn't go for the Vitry expedition! Or not?So, I think something is wrong with your tracking system, or someone is pushing tickets without reviewing them properly, or maybe you got hacked, because this is a serious mess of a delivery process.
I had an order of pet supplies being delivered by GLS to my home in Ireland. Although GLS had my correct EIR Code they delivered the parcel weighing 25 kg to one of my neighbours houses about 100metres away. Fortunately my neighbour called me to tell me my parcel was there.There is no excuse as each house in our road has a different EIR code and our house name was on the order and on the gate to our drive.I have emailed GLS but have had no response. I have complained to my pet supplies company in the hope they can instruct GLS to deliver to the right address next time.
GLS emailed me that a package was out for delivery, took the day of work as it was important. Didn't arrive. Checked the website and it said that they didn't leave the package as no one was home. That was totally untrue. A lieCalling and emailing Customer Service yields nothing. They don't care.7 days later they don't know where the package is, the driver is "not responding"Two more deliveries have disappeared. The sooner GLS go out of business the better. They are a liability
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